Enforcement Ambassador ( Non-Driving ) - Hamilton

Impark; Hamilton; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Health plans

Life and AD&D

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

RRSP

Paid Vacation

Job summary

Impark in Hamilton is seeking an Enforcement Ambassador (Non-Driving) to patrol a designated parking site on foot, enforce regulations, and provide friendly assistance to customers. This fully outdoor, high-visibility role reports to the Patrol Supervisor and requires documenting violations and maintaining logs.

The position emphasizes safety, service, and effective communication. Applicants must be 18+, pass a background check, and be authorized to work in Canada.

Qualifications

• Must be at least 18 years old.
• Must pass a background check and provide eligibility to work in Canada.

Responsibilities

• Patrol assigned parking areas on foot to monitor for violations.
• Issue violations for improper parking, expired meters, and unauthorized use of spaces.
• Identify vehicles to tow and report accordingly.
• Document violations with time, date, location, and vehicle information.
• Maintain real-time logs and reports of enforcement activity.
• Support safety and customer service by remaining visible and approachable.
• Escalate complex situations to supervisors and report accidents or unsafe conditions.

Skills

Attention to detail

Independence

Customer service

Conflict resolution

Job description

Enforcement Ambassador ( Non-Driving ) - Hamilton

Application Deadline: 10 October 2026

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: I12-79_71 MAIN ST W

Reporting To: Patrol Supervisor

Compensation: CA$21.30 / hour

Description

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Parking Enforcement Officer is responsible for enforcing parking regulations within a specific site or concentrated area through continuous foot patrol. This role emphasizes visibility, customer interaction, and detailed monitoring of parking activity.

Key Responsibilities

• Patrol assigned parking areas on foot to monitor for violations.
• Issue violations including improper parking, expired meters, and unauthorized use of designated spaces.
• Identify vehicles subject to towing and report accordingly.
• Accurately document violations including time, date, location, and vehicle information.
• Maintain real-time logs and reports of enforcement activity.
• Inspect assigned areas for safety hazards, cleanliness, and compliance with site standards.
• Report malfunctioning equipment, signage issues, or property damage.
• Monitor pedestrian areas to ensure safe vehicle-pedestrian interaction.
• Act as a visible, approachable presence for customer questions and support.
• Assist customers with parking-related inquiries in a professional and respectful manner.
• Escalate complex or confrontational situations to supervisors.
• Immediately report accidents, incidents, or unsafe conditions.
• Maintain consistent communication with Operations Manager or Shift Supervisor.
• Follow all safety protocols and site procedures.

Skills, Knowledge and Expertise

• Strong attention to detail and observation skills
• Ability to work independently
• Excellent customer service and communication skills
• Strong communication and conflict-resolution skills

REQUIREMENTS

• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS

• Ability to bend, reach, and stoop when placing citations or inspecting areas
• Ability to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure
• Ability to visually assess surroundings, read license plates, and identify violations at a distance
• Ability to handle light equipment (citation devices, radios, handheld units)

WORKING CONDITIONS

• Fully outdoor, on-foot role
• High visibility position with constant movement
• Typically confined to a single site or smaller geographic area

OTHER DUTIES

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

(Full Time or Part Time)

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essentialprotection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.