Enforcement Ambassador ( Non-Driving ) - Hamilton

Reimagined Parking Inc.; Hamilton; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Plans

Life and AD&D Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

RRSP

Paid Vacation

Job summary

Reimagined Parking Inc. is seeking a dedicated Enforcement Ambassador (Non-Driving) in Hamilton to patrol designated sites on foot, issue citations, and maintain clear logs of activity.

This fully outdoor role emphasizes visibility, safety, and customer interaction. You will interact with customers, document violations, and escalate complex situations as needed, while adhering to site procedures and safety protocols.

Qualifications

• Must be at least 18 years of age.
• Must pass a background check.
• Must be authorized to work in Canada with eligible documentation.

Responsibilities

• Patrol assigned parking areas on foot to monitor for violations.
• Issue parking violations including improper parking, expired meters, and unauthorized use of spaces.
• Identify vehicles subject to towing and report accordingly.
• Document violations with time, date, location, and vehicle information.
• Maintain real-time logs and reports of enforcement activity.
• Inspect areas for safety hazards and site compliance.
• Report equipment or signage issues and property damage.
• Assist customers with parking inquiries in a professional manner.
• Escalate complex situations to supervisors.
• Immediately report accidents or unsafe conditions.
• Maintain communication with Supervisors and Operations Manager.
• Follow all safety protocols and site procedures.

Skills

Attention to detail

Independent worker

Customer service

Communication

Job description

Enforcement Ambassador ( Non-Driving ) - Hamilton

Application Deadline: 10 October 2026

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: I12-79_71 MAIN ST W

Reporting To: Patrol Supervisor

Compensation: CA$21.30 / hour

Description

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Parking Enforcement Officer is responsible for enforcing parking regulations within a specific site or concentrated area through continuous foot patrol. This role emphasizes visibility, customer interaction, and detailed monitoring of parking activity.

Key Responsibilities

• Patrol assigned parking areas on foot to monitor for violations.
• Issue violations including improper parking, expired meters, and unauthorized use of designated spaces.
• Identify vehicles subject to towing and report accordingly.
• Accurately document violations including time, date, location, and vehicle information.
• Maintain real-time logs and reports of enforcement activity.
• Inspect assigned areas for safety hazards, cleanliness, and compliance with site standards.
• Report malfunctioning equipment, signage issues, or property damage.
• Monitor pedestrian areas to ensure safe vehicle-pedestrian interaction.
• Act as a visible, approachable presence for customer questions and support.
• Assist customers with parking-related inquiries in a professional and respectful manner.
• Escalate complex or confrontational situations to supervisors.
• Immediately report accidents, incidents, or unsafe conditions.
• Maintain consistent communication with Operations Manager or Shift Supervisor.
• Follow all safety protocols and site procedures.

Skills, Knowledge and Expertise

• Strong attention to detail and observation skills
• Ability to work independently
• Excellent customer service and communication skills
• Strong communication and conflict-resolution skills

REQUIREMENTS:

• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

• Ability to bend, reach, and stoop when placing citations or inspecting areas
• Ability to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure
• Ability to visually assess surroundings, read license plates, and identify violations at a distance
• Ability to handle light equipment (citation devices, radios, handheld units)

WORKING CONDITIONS:

• Fully outdoor, on-foot role
• High visibility position with constant movement
• Typically confined to a single site or smaller geographic area

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

(Full Time or Part Time)

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essentialprotection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.