Customer Success & Enablement Specialist

Edgecom Energy

Toronto

On-site

CAD 90,000 - 130,000

Full time

14 days+

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Job summary

Edgecom Energy seeks a Customer Success & Enablement lead to own health, onboarding, and expansion across our North American client base. You will drive time-to-value, host training webinars, and coordinate with Sales, Product, and Engineering to translate customer needs into actionable work.

You will monitor engagement, identify at-risk accounts, and champion adoption of Edgecom's platform across markets from Atlantic Canada to PJM.

Qualifications

2+ years in CS/Account Management in B2B software.
Strong communication with non-technical stakeholders.
Experience training and facilitating workshops.
Proficiency with CRM platforms (HubSpot preferred).
Ability to manage multiple accounts simultaneously.

Responsibilities

Serve as primary contact for assigned customer accounts with regular check-ins.
Host webinars, training sessions, and knowledge-transfer workshops for customers.
Develop and maintain customer-facing training materials and guides.
Onboard new customers and drive time-to-value milestones.
Monitor engagement, adoption, ROI, and satisfaction metrics.
Identify at-risk accounts and support remediation to prevent churn.
Align CS metrics with NRR, renewal & expansion goals.
Document customer wins and ROI stories for marketing & sales.
Collaborate with Sales, Product, Engineering, and Finance.
Maintain HubSpot records and produce CS KPI reports.