End of Term Customer Service – Inbound/Outbound

Canadian Dealer Lease Services Inc

Canada

On-site

CAD 27,552 - 34,440

Full time

14 days+

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Job summary

A leading provider in the automotive leasing industry is seeking an End of Term Customer Service Specialist in Ontario. This entry-level role involves handling lease account queries and establishing strong customer relationships. The ideal candidate is bilingual, possesses excellent organizational skills, and can adapt to a fast-paced environment.

Qualifications

2+ years experience in a Call Centre environment.
Willing to work different shifts.
Automotive experience is an asset.

Responsibilities

Handle incoming and outgoing calls advising lessees on options.
Maintain data for reporting purposes.
Resolve account disputes to avoid escalation.

Skills

Bilingual (French and English)

Planning and organizational skills

Analytical and problem-solving skills

Flexible and adaptable

Multitasking

Education

Associates degree in a related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

End of Term Customer Service – Inbound/Outbound

About Canadian Dealer Lease Services Inc.

Canadian Dealer Lease Services Inc. (CDLSI) is a leading provider of white-label and branded leasing solutions to the automotive industry. With a rapidly-growing portfolio based on industry-leading partnerships, CDLSI offers leasing solutions across Canada.

CDLSI develops, launches, and operates white-label leasing solutions for the retail automotive industry across Canada. We deliver integrated leasing solutions for our clients, with outstanding customer service, all the way through to effective end-of-term management and remarketing. We develop tailored programs which respond to our clients’ individual needs – allowing them to build business volume and strengthen customer relationships while we deliver robust and scalable leasing programs.

We focus on driving successful relationships for our clients, lessees and our team!

Responsibilities:

· Handling the ingoing and outgoing queue calls and advise lessees of options available at the end of the lease;

· Advising consumers / dealers in servicing the maturing lease accounts and their retention efforts ;

· Maintaining data for reporting purposes;

· Applying sound judgment to resolve account disputes to avoid escalations;

· Performing necessary skip-tracing activities as required to locate customers;

· Advising the EOT Team Lead of any end of term issues

· Administers lessees over term accounts, lease extensions and early terminations;

· Establish solid communications and positive relationships with dealers and manufacturers;

· Carrying out administrative duties as required.

Qualifications:

· 2+ years experience in a Call Centre environment;

· Must be bilingual in French and English – both verbally and written;

· Experience in handling electronic communications;

· Demonstrated planning and organizational skills;

· Flexible and adaptable to working in a fast-paced team environment;

· Able to multitask and prioritize;

· Excellent analytical and problem-solving skills;

· Willing to work different shifts;

· Associates degree in a related field;

· Proficient with Microsoft Office (Word, Excel and Outlook);

· Critical thinker;

· Automotive experience is an asset.

If you are a person with a disability and have questions or would like help with your application, please email careers@CDLSI.com.

CDLSI is an equal opportunity employer. It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those selected as potential candidates will be contacted.

Seniority level