Dealer Relations Representative

Canadian Dealer Lease Services Inc; Montreal; On-site; CAD 70,000 - 80,000; Full time

Job summary

A leading automotive leasing company in Montreal is seeking a Full-Time Employee to enhance dealer satisfaction and provide training. The ideal candidate is fully bilingual in French and English, has strong communication skills, and is proficient in Microsoft Excel. The role requires travel up to 75% of the time. This position provides a competitive salary range and travel opportunities.

Qualifications

• Able to travel up to 75% of the time.
• A valid driver’s license is required.
• Judgement required to distinguish between real problems and noise.

Responsibilities

• Increase Dealer satisfaction by meeting with them to discuss their needs.
• Develop training material and provide RPM training to internal staff.
• Prepare weekly reports on Dealer and OEM visits.

Skills

Bilingual (French and English)

Strong communication skills

Strong problem-solving skills

Proficient with technology, including Microsoft Excel

Job description

Type of position: Full Time, Permanent (1)

Reporting to: Head of Remarketing

Salary Range: $70,000-$80,000 annually

About Canadian Dealer Lease Services Inc.

Canadian Dealer Lease Services Inc. (CDLSI) is a leading provider of white-label and branded leasing solutions to the automotive industry. With a rapidly-growing portfolio based on industry-leading partnerships, CDLSI offers leasing solutions across Canada.

CDLSI develops, launches, and operates white-label leasing solutions for the retail automotive industry across Canada. We deliver integrated leasing solutions for our clients, with outstanding customer service, all the way through to effective end-of-term management and remarketing. We develop tailored programs which respond to our clients’ individual needs – allowing them to build business volume and strengthen customer relationships while we deliver robust and scalable leasing programs.

We focus on driving successful relationships for our clients, lessees and our team!

Responsibilities

• Increase Dealer satisfaction by meeting with them to discuss their needs and CDLSI’s service. Provide feedback internally and recommend any changes required – tactical and strategic. Communicate back to dealers;
• Develop Training material for RPM;
• Provide RPM and EOL training to internal CDLSI staff;
• Provide scheduled training (in person or via webinar) to Dealership management and staff on RPM training including the Grounding tool. Additionally, EOL, excess wear and tear programs and OEM customer loyalty programs;
• Review RPM reports with key Dealer personnel on a scheduled basis;
• Develop and deliver training programs for Scotiabank and OEM field staff to impact on the dealer and client satisfaction;
• Prepare weekly reports on Dealer and OEM visits with pertinent information;
• Other tasks as required.

Qualifications

• Fully bilingual (French and English);
• Required to travel up to 75% of the time;
• A valid driver’s license is required; a company car will be provided.
• Strong communication skills (verbal and written);
• Judgement required to distinguish between real problems and noise;
• Strong problem-solving skills;
• Able to work independently within a cooperative model;
• Proficient with technology, including Microsoft Excel;
• Industry experience is a definite asset (not a requirement).

If you are a person with a disability and have questions or would like help with your application, please email [e-mail].

CDLSI is an equal opportunity employer. It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those selected as potential candidates will be contacted.

Seniority level

Entry level

Employment type

Full-time