EMS Shift Scheduler — 24/7 Operations

County of Essex; Town of Essex; On-site; CAD 47,000 - 54,000; Full time

Job summary

County of Essex seeks a Shift Scheduling Clerk to support the Essex-Windsor EMS operation at the Essex Civic Centre. The role focuses on maintaining the scheduling system, managing staff credentials, and ensuring compliance with policies and regulations.

The position requires attention to detail, adaptability, and a strong commitment to customer service in a fast-paced, 24/7 environment. Successful candidates will have 1–2 years scheduling experience and a relevant diploma.

Qualifications

• 1–2 years of related scheduling and administrative experience
• Two-year college diploma in Business, Office Administration, or a related field (or equivalent combination of education and experience)
• Experience with workforce scheduling and time-keeping systems (e.g., Time Manager, Kronos, or similar)
• Experience in a unionized environment and collective agreement interpretation
• Experience in a 24/7 operational environment
• Proficiency in Microsoft Office applications, particularly Word and Excel (proficiency testing may be required)
• Excellent communication and interpersonal skills and the ability to build effective relationships across departments
• Strong customer service orientation
• Superior organizational skills with a high level of accuracy and attention to detail
• Valid Ontario Class “G” driver’s licence and access to a reliable personal vehicle
• Satisfactory vulnerable sector police clearance
• Demonstrated reliability and a strong attendance record
• Previous experience in this role or similar considered an asset

Responsibilities

• Daily scheduling duties including updating the EWEMS schedule to ensure coverage and accurate absence tracking
• Coordinate replacement staffing for scheduled and unscheduled absences following procedures
• Monitor scheduling data for compliance with legislation and collective agreement provisions
• Daily administrative duties such as processing staff credentials and maintaining documentation
• Monitor document compliance in the HR filing system and report deficiencies
• Coordinate courier and mail services and handle incoming deliveries
• Enter approved staff expenses into the payroll scheduling system
• Provide general reception coverage and respond to inquiries from stakeholders
• Perform other administrative duties or projects as required

Skills

Scheduling experience

Office administration

Microsoft Word

Microsoft Excel

Communication

Customer service

Attention to detail

Time management

Education

Two-year college diploma in Business/Office Administration

Tools

Time Manager

Kronos

Job description

County of Essex seeks a Shift Scheduling Clerk to support the Essex-Windsor EMS operation at the Essex Civic Centre. The role focuses on maintaining the scheduling system, managing staff credentials, and ensuring compliance with policies and regulations.

The position requires attention to detail, adaptability, and a strong commitment to customer service in a fast-paced, 24/7 environment. Successful candidates will have 1–2 years scheduling experience and a relevant diploma.