Employment Caseworker & Job-Readiness Coach

ICES: Data, Discovery, Better Health; Brampton; On-site; CAD 55,000 - 75,000; Full time

Job summary

META Employment Services is seeking a dedicated individual to provide client support through workshop facilitation, job applications, on-site coaching, onboarding, and retention services. You will collaborate with teams, facilitate group and one-on-one sessions, and help clients navigate programs and resources.

The role involves resume creation, mock interviews, data entry, and supporting retention strategies while traveling to various locations.

Qualifications

• Post-secondary education in social services or related discipline.
• At least 2 years of experience assisting people with disabilities or barriers to employment.
• Knowledge of federal, provincial and municipal employment programs and guidelines.
• Proficient in MS Office (PowerPoint, Outlook, Word, Excel).
• Experience with databases; CAMS experience advantageous.
• Strong interpersonal, problem-solving, and time-management skills.
• Willingness to travel to multiple locations.
• Valid Ontario driver's licence and reliable transportation.
• Ability to work independently and in a team; group workshop facilitation.
• Criminal record check including vulnerable sector screening.

Responsibilities

• Collaborate with team to identify job seekers’ attributes and develop strategies to increase employability and meet client employment goals.
• Provide support to individuals in navigating program components such as use of computer equipment and assistive devices, and accessing community service information.
• Facilitate workshops one-on-one or in a group setting, conduct mock interviews and provide feedback to client and Employment Coordinator.
• Create and update resumes, cover letters, and employment applications.
• Collect follow-up information and provide retention supports as needed.
• Support job seekers during the recruitment process including coaching for specific job opportunities and when appropriate, offer in-person support during job interviews.
• Perform follow-ups at specified intervals for active and closed clients, ensuring data and information is entered/tracked in a timely manner.
• Provide support with workplace accommodation requirements.
• Assist with developing and implementing workplace retention strategies.
• Accurately enter data including case notes into internal/external databases, submit required documentation (including paystubs).
• Provide job coaching (on-the-job client support through their orientation process and review of training materials, safety protocols, job duties, and company policies/procedures) as needed.
• Develop detailed task analyses and provide instruction to client to learn job duties and develop appropriate work behaviours on a one-on-one basis.
• Provide training to increase mobility options within the city.
• Liaise between the placement employer, META staff, and program participant.
• Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business associations.
• Other duties as assigned by the Program Supervisor.

Skills

Interpersonal skills

Time management

Problem solving

Group facilitation

Communication

Willingness to travel

Education

Post-secondary education in social services or related discipline

Tools

CAMS

Job description

META Employment Services is seeking a dedicated individual to provide client support through workshop facilitation, job applications, on-site coaching, onboarding, and retention services. You will collaborate with teams, facilitate group and one-on-one sessions, and help clients navigate programs and resources.

The role involves resume creation, mock interviews, data entry, and supporting retention strategies while traveling to various locations.