Employment Caseworker

Meta Employment Services; Whitby; On-site; CAD 32,000 - 45,000; Full time

Job summary

META Employment Services is seeking an Employment Caseworker for our Whitby team. This role supports job seekers with barriers to employment, assisting with resumes, interview coaching, and job search strategies while coordinating with employers and the service team.

Ideal candidates have post-secondary education in social services and at least two years of relevant experience. On-site work with occasional travel, plus a 1-year fixed term contract with potential extension.

Qualifications

• Post‑secondary education in social services, employment or career counselling, human services, or related discipline.
• Minimum of two years experience supporting individuals with disabilities or complex barriers to employment.
• Knowledge of employment services, programs, legislation, eligibility, and guidelines.

Responsibilities

• Identify client strengths, goals, and strategies with the employment services team.
• Provide individualized employment preparation and job-search support (resumes, letters, mock interviews).
• Facilitate workshops and support clients through recruitment, onboarding, and retention.
• Assist with accommodations, resources, and transportation planning as needed.
• Maintain accurate case notes and liaise with employers and partners.

Skills

Coaching

Communication

Interpersonal skills

Time management

Organizational skills

Problem solving

Rapport building

Adaptability

Education

Post-secondary education in social services or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

CAMs

Client-management databases

Job description

Position Summary:

The Employment Caseworker is responsible for providing individualized supports to help job seekers overcome barriers and achieve their employment goals. The incumbent provides employment preparation, job coaching, workplace accommodation, onboarding, and retention supports while working collaboratively with clients, employers, and the employment services team.

EMPLOYMENT DETAILS

Employment Type: Full Time 37.5 hours/week, 1 - Year Fixed Term Contract with the opportunity for extension or permanent employment.
Compensation: $27.82/hour

Work Location: 15 Thickson Rd N, Whitby, ON : ON - On-site

Travel: Occasional travel to other META or community locations may be required.

Make a Difference Through Employment

At META Employment Services, we believe employment can create meaningful change in people’s lives.

We are looking for an Employment Caseworker to join our Whitby team. In this role, you will work directly with job seekers who may be experiencing disabilities or other barriers to employment, helping them build confidence, prepare for opportunities, successfully transition into the workplace, and maintain employment.

This is a hands‑on position for someone who enjoys working directly with people, solving problems, and seeing the impact of their work.

What You’ll Do

As an Employment Caseworker, you will:

• Work collaboratively with clients and the employment services team to identify strengths, skills, employment goals, and strategies for success.
• Provide individualized employment preparation and job-search support, including resumes, cover letters, applications, mock interviews, and interview coaching.
• Facilitate employment-related workshops in both individual and group settings.
• Support clients throughout the recruitment and hiring process, including providing in-person interview support when appropriate.
• Help clients navigate program resources, computer equipment, assistive devices, and relevant community services.
• Provide job coaching and workplace support during onboarding, orientation, training, and the transition into employment.
• Help clients understand job duties, workplace expectations, safety requirements, policies, procedures, and appropriate workplace behaviours.
• Develop task analyses and individualized strategies to help clients learn and successfully perform their job responsibilities.
• Identify and support workplace accommodation needs in collaboration with the client, employer, and employment services team.
• Develop practical retention strategies to help clients maintain successful employment.
• Maintain regular contact with clients and employers and complete required follow-ups throughout employment and after service completion.
• Maintain accurate and timely case notes, client records, employment documentation, paystub information, and database entries.
• Liaise with employers, clients, META staff, and community partners to support successful employment outcomes.
• Support clients in developing transportation and mobility strategies where required.
• Represent META at job fairs, community events, speaking engagements, special projects, and professional or business networking opportunities.
• Perform other related duties as assigned by the Program Supervisor.

What You Bring

We are looking for someone who combines strong client-service skills with organization, resourcefulness, and a genuine commitment to helping people succeed.

You will ideally have:

• Post‑secondary education in social services, employment or career counselling, human services, or a related discipline.
• A minimum of two years of related experience supporting individuals with disabilities and/or complex barriers to employment.
• Knowledge of employment services and relevant federal, provincial, and municipal programs, services, legislation, eligibility requirements, and guidelines.
• Familiarity with community and social service networks and Ontario income‑support programs.
• Strong coaching, communication, facilitation, and interpersonal skills.
• The ability to build rapport, motivate others, and provide client‑centred support while maintaining appropriate professional boundaries.
• Strong problem‑solving skills and the ability to adapt your approach to the needs of individual clients.
• Strong organizational and time‑management skills, with the ability to manage competing priorities and documentation requirements.
• Confidence facilitating workshops, training sessions, and group discussions.
• Strong computer skills, particularly with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience working with client‑management databases. Experience with CAMS is considered an asset.
• The ability to work effectively both independently and as part of a collaborative team.
• A valid Ontario driver’s licence, current automobile insurance, and reliable transportation.
• A current and clear criminal record check, including vulnerable sector screening.

Additional Assets

• Additional language skills.
• Previous experience providing job coaching or workplace accommodation support.
• Experience supporting clients through employment retention and workplace transitions.

Additional Information

• Travel outside the Whitby office will be required.
• Occasional non‑standard hours, including evenings or weekends, may be required.
• The successful candidate must have the ability to work from home when required.
• META uses AI in its recruiting process.
• This posting is for an existing vacancy.

Our Commitment to Inclusion

META Employment Services is an Equal Opportunity Employer committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported.

If you require accommodation at any stage of the recruitment process, please contact us at 613-966-9069 or [e-mail].