Employer Support Representative - Defined Contribution

LifeWorks; Montreal; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Employer Support Representative to enhance client communications and manage financial transactions. This role involves providing exceptional support to employers and financial institutions, ensuring accuracy in all interactions. The company promotes a flexible work environment, allowing for remote, in-office, or hybrid arrangements. Join a dedicated team that values work-life balance and offers a comprehensive benefits package tailored to individual needs. If you are passionate about improving health outcomes and enjoy problem-solving in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexible Work Arrangements

Tailored Benefits Package

Paid Vacation

Professional Development Opportunities

Qualifications

• 1+ year experience in call center or customer support.
• Excellent communication skills in both French and English.

Responsibilities

• Support employers and financial institutions via phone and email.
• Process financial transactions and provide regular reports.

Skills

Bilingual Communication (French and English)

Problem-solving Skills

Analytical Skills

Time Management

Education

Degree in Administration or Related Field

Tools

Pension Plan Software

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Bilingual Employer Support Representative, Defined Contribution (DC) is responsible for handling client communications, financial transactions, and reporting while providing comprehensive support to employers and financial institutions through phone and email interactions, ensuring accuracy and quality service standards.

What's in it for you:

• Embrace work-life balance with flexible arrangements (remote, in-office, or hybrid)
• Join a dedicated team and build significant relations
• Tailor your benefits package to suit your unique needs and lifestyle
• Enjoy a comprehensive compensation package with paid vacation
• Deepen your expertise in DC Pension plans

Responsibilities

• Provide support over the phone & email to employers and other financial institutions.
• Act as a liaison between our client(s) and our administrative team.
• Provide regular and ad hoc reports for clients.
• Process interfund transfers, contributions, withdrawals, and terminations for clients.
• Receive and respond to plan sponsors and client inquiries and requests.
• Enter, update, and audit information; perform and proof transactions.
• Ensure that quality control and service standards are attained with every transaction.

Requirements

• Degree in administration or related field
• 1+ year relevant experience in call center
• Excellent communication skills in French and English
• Knowledge of group pension (Defined Contribution plans (RRSP, TFSA, DPSP, SPP...)
• Excellent problem-solving and analytical skills, along with a strong professional acumen and the desire to take the initiative in helping clients find solutions.
• Our strongest analysts have excellent communication and time management skills, and the ability to manage multiple assignments.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.