Tax Support Representative French/English Bilingual

Thomas Reuters; Montreal; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Tax Support Representative, where you will provide bilingual support to clients navigating taxation issues. This role offers a unique opportunity to engage with customers through various channels, ensuring their inquiries are handled with professionalism and care. You'll be part of a dynamic team that values collaboration and innovation, working in a hybrid environment that promotes work-life balance. With comprehensive benefits and a commitment to personal growth, this is a chance to contribute to meaningful work that impacts society positively.

Benefits

Flexible vacation

Mental Health Days Off

Tuition reimbursement

Employee incentive programs

LinkedIn Learning access

Work from another location for up to 8 weeks

Headspace app subscription

Comprehensive benefit plans

Qualifications

• Bachelor's degree in Accounting or equivalent experience required.
• Minimum of 1 year relevant experience in customer service.

Responsibilities

• Provide taxation support to clients via phone and email.
• Log requests and issues reported by clients.

Skills

Bilingualism (French and English)

Customer Service

Problem-Solving

Time Management

Communication Skills

Education

Bachelor’s Degree in Accounting

Relevant Work Experience in Customer Service

Job description

Tax Support Representative Bilingual - French/English, Customer Service & Support

General customer support activities. Handle customer inquiries via phone, email, chat, etc. Provide service in an efficient, courteous, professional manner.

About the Role:
In this opportunity as Tax Support Representative Bilingual - French/English, you will:

• Providetaxation supporttoclientsbytelephoneandemailfor our various taxsoftware.

• Apply companypolicyand procedures to resolve routinecustomerissues.

• Log requests from clients with respect to the issues they encounter

• Participate insoftware quality control testing.

• Identify and log issues reported by clients.

• Apply active listening skills to diffuse a potentially tense customer interaction.

About You:
You’re a fit for the role of Tax Support Representative Bilingual - French/English if your background includes:

• Accounting background

• Bilingualism (French and English)

• Demonstrated ability to work collaboratively and cross-functionally

• Strong time management skills and ability to manage multiple priorities

• Ability to perform well under pressure

• Good communication (verbal & written)

• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems

• Team player with a flexible attitude and approach

• Willingness to learn additional products and services as needed to meet client demands.

Education and/or experience:

• Bachelor’s Degree in Accounting or equivalent experience.

• Minimum of 1 year of relevant work experience in customer service.

Assets:

• Good knowledge of the accounting cycle and/or experience in an accounting office

• Interest for taxation

#LI-CS3

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.