Employer Services Representative

405 BPAL; Mississauga; On-site; CAD 45,000 - 54,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement plan

Health & Wellness

Mental Health programs

Industry designations

Competitive compensation

Job summary

People Corporation in Mississauga is seeking an Employer Services Representative to process employer contribution reports and maintain enrollment data per collective agreements. You will verify reports for accuracy to determine entitlements, identify irregularities, and initiate collections where needed.

The role requires handling daily cheques, updating member statuses, and ensuring timely delinquency procedures while upholding privacy policies and coordinating with multiple departments.

Qualifications

• Knowledge of applicable Collective Agreement and benefit entitlements.
• Knowledge of BPA Delinquency Guideline and its day-to-day application.
• Strong ability to perform detailed numerical computations.
• Ability to analyze detailed reporting and investigate discrepancies.
• Organize and prioritize workload.
• Excellent written and verbal communication abilities.
• Interpersonal and customer service skills.
• Multi-task, work under pressure and meet deadlines.
• Exposure to data analysis and account reconciliation.

Responsibilities

• Learn and apply the applicable Collective Agreement and benefit entitlements.
• Receive cheques and employer contribution reports daily; ensure payments match.
• Balance and audit reports: hours, rates, calculations and more.
• Credit employer accounts and analyze delinquency.
• Process a large number of member status changes monthly.
• Follow up with employers on member status changes.
• Monitor employer accounts for irregularities and over/under payments.
• Run monthly delinquency reports to identify missing contributions.
• Escalate delinquent accounts for investigation as needed.
• Direct funds and initiate payments for benefit expenses.
• Daily updates with drug providers; adhere to privacy policies.

Skills

Numerical skills

Detailed reporting

Communication skills

Interpersonal skills

Customer service

Time management

Multitasking

Data analysis

Account reconciliation

Math aptitude

Organizational skills

Education

Secondary school diploma

Post-secondary education

Tools

Microsoft Office

Excel

Word

Job description

The Employer Services Representative’s job functions include processing of employer contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary. He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.

Responsibilities

• Learn and understand the applicable Collective Agreement and the benefit entitlements as per the benefit plan summary in order to accurately process member and employer information.
• Receives cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report.
• Balance and audit reports. Details to check include hours, rates, calculations plus additional information.
• Credit employer accounts.
• Close analysis of employer reporting is required to ensure accuracy.
• Processes a large number of member status changes and updates employer information on a monthly basis.
• Follows up with employers regarding member status changes (eg. Sick, laid off, terminated).
• Monitor employer account details to identify irregularities and over or under payments.
• Run monthly delinquency reports to determine missing employer contributions.
• Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide.
• Escalate appropriately to management, accounts that remain as delinquent for further investigation.
• Analyze member status (AMS) to update members’ eligibility for benefits.
• Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements.
• Daily updates with drug providers.
• Adhere to BPA and Trust Fund privacy policies.
• Other duties as may be assigned from time to time by Management.
• Communicates with and answers enquiries from other departments.
• Deals directly with participating employers, benefit plan members, union representatives and staff, and internal Consultants.

Qualifications

• Knowledgeable on relevant Collective Agreement and associated benefit plan.
• Knowledge of the BPA Delinquency Guideline and ability to apply guidelines to day-to-day work.
• Skill in performing detailed numerical computations.
• Ability to closely analyze and focus on detailed reporting and investigate discrepancies.
• Ability to organize and prioritize workload.
• PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).
• Excellent written and verbal communication abilities.
• Strong interpersonal and customer service skills.
• Ability to multi-task, work under pressure and meet deadlines.
• Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.
• Demonstrated mathematical aptitude.
• Minimum secondary school graduate, post secondary education preferred.

Benefits & Perks

• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

The base salary for this position is between $45,000 - $54,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Let’s keep this job posting compliant, inclusive and clear. If you require an accommodation or an alternative format of any posting please reach out to [e-mail]. For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.