Employer Services Representative

BPA Financial Group; Mississauga; Hybrid; CAD 45,000 - 54,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement savings plan

Health & Wellness programs

Mental Health support

Job summary

BPA Financial Group, located in Mississauga, is seeking an Employer Services Representative to process employer contribution reports, enrollments, and member status changes in accordance with collective agreements. You will monitor payments, balance reports, and coordinate with employers and unions to ensure accurate benefit entitlements.

The role requires strong numerical and analytical skills, excellent communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Knowledge of relevant Collective Agreement and benefit plans.
• Ability to perform detailed numerical computations.
• Strong data analysis and reporting skills.
• Excellent written and verbal communication.
• Ability to multi-task and meet deadlines.

Responsibilities

• Process employer contributions reports and enrollment data.
• Verify accuracy of reports to determine entitlements.
• Balance and audit reports; monitor irregularities.
• Send delinquency communications and track collections.
• Maintain updated member status changes monthly.
• Coordinate with employers, members, and departments.

Skills

Numerical analysis

Attention to detail

Organization

Customer service

Communication

Multi-tasking

Interpersonal skills

Education

High school diploma

Tools

Excel

Word

Job description

## Employer Services RepresentativeApply: In-Person: Mississauga, ON: Full time: Posted 6 Days Ago: JR1806The Employer Services Representative’s job functions include processing of employer contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary. He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.### ### # **The Employer Services Representative will:*** Learn and understand the applicable Collective Agreement and the benefit entitlements as per the benefit plan summary in order to accurately process member and employer information.* Receives cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report. Balance and audit reports. Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy.* Processes a large number of member status changes and updates employer information on a monthly basis. Follows up with employers regarding member status changes (eg. Sick, laid off, terminated)* Monitor employer account details to identify irregularities and over or under payments. Run monthly delinquency reports to determine missing employer contributions. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide.* Escalate appropriately to management, accounts that remain as delinquent for further investigation.* Analyze member status (AMS) to update members’ eligibility for benefits.* Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements* Daily updates with drug providers.* Adhere to BPA and Trust Fund privacy policies.* Other duties as may be assigned from time to time by Management* Communicates with and answers enquires from other departments.* Deals directly with participating employers, benefit plan members, union representatives and staff, and internal Consultants.# **To be Successful as an Employer Services Representative, you will need:*** Knowledgeable on relevant Collective Agreement and associated benefit plan.* Knowledge of the BPA Delinquency Guideline and ability to apply guidelines to day-to-day work.* Skill in performing detailed numerical computations.* Ability to closely analyze and focus on detailed reporting and investigate discrepancies.* Ability to organize and prioritize workload.* PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).* Excellent written and verbal communication abilities.* Strong interpersonal and customer service skills.* Ability to multi-task, work under pressure and meet deadlines.* Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.* Demonstrated mathematical aptitude.* Minimum secondary school graduate, post secondary education preferred.# **What's in it for you:*** Learn by working alongside our experts* Extended health care and dental benefits* A retirement savings plan with company contributions* A suite of Health & Wellness offerings* Mental Health programs and support for you and your family* Assistance for the completion of industry designations* Competitive compensation### ### BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail] base salary for this position is between $45,000 - $54,000 annually.This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.