Employer Services Representative

People Corporation; Mississauga; On-site; CAD 45,000 - 54,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement plan with company contrib.

Health & wellness offerings

Mental health support

Industry designations assistance

Competitive compensation

Job summary

People Corporation BPA is seeking an Employer Services Representative to process employer contributions reports and enrollment data for benefit plan participants. You will verify accuracy to determine member entitlements and identify payment irregularities.

role requires handling delinquency procedures, analyzing member status changes, and maintaining compliance with privacy policies. Strong Excel/Word skills and solid communication are essential.

Qualifications

• Minimum secondary school graduate; post-secondary education preferred.
• Experience with payroll-related reports or benefit plans is a plus.
• Proven ability to balance and audit reports for accuracy.

Responsibilities

• Process employer contributions reports and enrollment data for benefit plans.
• Balance and audit reports to verify accuracy and determine entitlements.
• Identify irregularities and pursue delinquent employer payments.
• Communicate with employers, members, and internal departments to resolve issues.
• Escalate unresolved cases to management as needed.
• Maintain privacy as per BPA policies.

Skills

Numerical computations

Attention to detail

Analytical mindset

Time management

Communication skills

Customer service

Microsoft Office

Data analysis

Knowledge of Collective Agreement

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

The Employer Services Representative’s job functions include processing of employer contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary. He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.

The Employer Services Representativewill:

• Learn and understand the applicable Collective Agreement and the benefit entitlements as per the benefit plan summary in order to accurately process member and employer information.

• Receives cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report. Balance and audit reports. Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy.

• Processes a large number of member status changes and updates employer information on a monthly basis. Follows up with employers regarding member status changes (eg. Sick, laid off, terminated)

• Monitor employer account details to identify irregularities and over or under payments. Run monthly delinquency reports to determine missing employer contributions. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide.

• Escalate appropriately to management, accounts that remain as delinquent for further investigation.

• Analyze member status (AMS) to update members’ eligibility for benefits.

• Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements

• Daily updates with drug providers.

• Adhere to BPA and Trust Fund privacy policies.

• Other duties as may be assigned from time to time by Management

• Communicates with and answers enquires from other departments.

• Deals directly with participating employers, benefit plan members, union representatives and staff, and internal Consultants.

To be Successful as an Employer Services Representative, you will need:

• Knowledgeable on relevant Collective Agreement and associated benefit plan.

• Knowledge of the BPA Delinquency Guideline and ability to apply guidelines to day-to-day work.

• Skill in performing detailed numerical computations.

• Ability to closely analyze and focus on detailed reporting and investigate discrepancies.

• Ability to organize and prioritize workload.

• PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).

• Excellent written and verbal communication abilities.

• Strong interpersonal and customer service skills.

• Ability to multi-task, work under pressure and meet deadlines.

• Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.

• Demonstrated mathematical aptitude.

• Minimum secondary school graduate, post secondary education preferred.

What’s in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach [e-mail].

The base salary for this position is between $45,000 - $54,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.