Employer Services - Employer Services Representative

Alberta Pensions Services Corporation (APS)

Edmonton

On-site

CAD 64,000 - 77,000

Full time

5 days ago

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Benefits offered by this job

Vacation starting at 15 days per year

Extended health and dental benefits

100% employer-paid flexible spending

In-house training and career developed

Job summary

Alberta Pensions Services Corporation (APS) in Edmonton, AB, is seeking an Employer Services Representative to act as a practical, trusted advisor to participating employers. You will be at the front line of employer service, helping pay and benefits administrators understand pension requirements, submit information, resolve issues, and meet obligations with confidence.

The role requires strong judgment, client-service discipline, attention to detail, and the ability to turn complex pension

Qualifications

Completed certificate or diploma; business or finance education is an asset.
Two to five years of experience in a business, financial, pension, benefits, or client-service environment.
Strong accuracy, judgment, follow-through, and comfort with policies, procedures, calculations, and deadlines.
Ability to explain complex information clearly to employers, clients, or administrators.
Strong communication, organization, analytical thinking, time management, and problem-solving skills.

Responsibilities

Deliver responsive, accurate, and professional support to employers across Alberta.
Guide employers through routine and complex pension submissions, questions, and corrections.
Help employers understand and meet pension rules, policies, deadlines, and processing requirements.
Identify issues early, follow through on outstanding items, and keep work moving.
Build trust with employer contacts by providing clear answers, practical options, and consistent service.
Translate complex pension information into plain language for pay and benefits administrators.
Contribute to a strong employer experience by balancing service, accuracy, compliance, and timeliness.

Skills

Attention to detail

Judgment

Client-service

Communication

Organization

Analytical thinking

Time management

Problem-solving

Education

Certificate or diploma in business or finance

Tools

Microsoft Office

Compass

Employer Portal

Ariel

Admin Portal

CRM

Job description

Employer Services - Employer Services Representative

Edmonton, AB, Canada

Job Description

Posted Tuesday, August 18, 2026 at 8:00 AM | Expires Thursday, August 27, 2026 at 7:59 AM

Position: Employer Services Representative

Position Type: 3 Full-time, Temporary, Included
Ending On or Before February 28, 2028

Location: Edmonton, Alberta

Classification:TP I

Salary Range: $64,005.73 to $77,253.69

Closing Date: August 26, 2026 @ 4:00 p.m. MT

Love turning “ wait, how does this work? ” into “ no worries, I can help you ”?

Bring your service skills, good judgment, and eye for detail
to a role that helps employers feel confident, supported, and ready
to get pension administration right.

We are hiring Employer Services Representatives to be a practical, trusted advisor to participating employers. This role sits at the front line of employer service: helping pay and benefits administrators understand pension requirements, submit accurate information, resolve issues quickly, and meet their obligations with confidence. The right candidate brings strong judgment, client-service discipline, attention to detail, and the ability to turn complex pension rules into clear, useful guidance.

What You’ll Own

Deliver responsive, accurate, and professional support to employers across Alberta.

Guide employers through routine and complex pension submissions, questions, and corrections.

Help employers understand and meet pension rules, policies, deadlines, and processing requirements.

Identify issues early, follow through on outstanding items, and keep work moving.

Build trust with employer contacts by providing clear answers, practical options, and consistent service.

Translate complex pension information into plain language for pay and benefits administrators.

Contribute to a strong employer experience by balancing service, accuracy, compliance, and timeliness.

What You Bring

A completed certificate or diploma; business or finance education is an asset.

Two to five years of experience in a business, financial, pension, benefits, or client-service environment.

Strong accuracy, judgment, follow-through, and comfort working with policies, procedures, calculations, and deadlines.

The ability to explain complex information clearly to employers, clients, or administrators.

Strong communication, organization, analytical thinking, time management, and problem-solving skills.

Working knowledge of Microsoft Office; experience with Compass, Employer Portal, Ariel, Admin Portal, and CRM is a strong asset.

Contact centre experience is an asset.

Preference may be given to candidates who have successfully performed this role in a temporary capacity.

Why It Matters

This role protects the employer experience and supports accurate pension administration. By helping employers get the right information in at the right time, you reduce risk, strengthen trust, and make a meaningful difference for the employers and members who depend on our work every day.

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer