Senior Specialist, Complex Transactions

University Pension Plan Ontario; Toronto; Hybrid; CAD 71,000 - 96,000; Full time

Job summary

University Pension Plan Ontario (UPP) in downtown Toronto is seeking a Senior Pension Services professional to lead data-driven pension administration and reporting for the member and employer groups.

You will reconcile member data, coordinate statutory reporting, and partner with client experience teams, with a hybrid work setup requiring two in-office days per week.

Qualifications

• 5+ years of data analytics experience in pension/financial services.
• Experience reading and interpreting pension plan texts.
• Strong communication and client-focused approach.

Responsibilities

• Deliver best-in-class service to members, employers, and universities.
• Provide accurate reporting on pension provisions to stakeholders.
• Reconcile membership data and report key measures.
• Coordinate statutory reporting and quarterly pension adjustments.
• Monitor employer transactions and ensure data accuracy.
• Guide team on legislative timelines and client experience interactions.

Skills

Data analytics

Communication

Problem solving

Education

College diploma or university degree

Tools

SQL

Power BI

Power Automate

Excel VBA

Data visualization

Job description

RBC north tower, 16 York St, Toronto, ON M5J 0E6, Canada

Job Description

Posted Monday, August 3, 2026 at 4:00 AM

OUR COMPANY BACKGROUND & CULTURE

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

UPP is recognized as one of Greater Toronto’s Top Employers for 2026. Together, we’re a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect. We believe in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.

Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.

As a pension plan, UPP approaches investing through a long-term lens to generate and safeguard value. Our commitment to investing responsibly accounts for material risks that impact our investment portfolio to generate sufficient risk-adjusted returns to meet the pension needs of our members.

Join us in building a bright future for our members, our organization, and each other.

THE ROLE

Reporting to the Manager, Complex Transactions, this is a fantastic opportunity for an experienced Senior Pension Services professional to join a team of high performing professionals to make a great impact.

You will be involved in a variety of activities within Pension Services and provide subject-matter expertise on the UPP and participating universities’ prior plans. Your role will include acting as a team lead to reconcile membership pension data and reporting key measures to stakeholders. The role also includes supporting the transactions and payroll team and interacting with the Client Experience team as a subject matter expert.

This role is based in downtown Toronto in a hybrid work environment, allowing employees the flexibility to work remotely and in-office (minimum two days per week in-office).

This posting is for an existing vacancy.

SPECIFIC ACCOUNTABILITIES

Service Delivery

• Deliver best-in-class service to our members, participating employers and universities.
• Provide accurate and timely reporting to all stakeholders regarding general and specific provisions of the benefit and pension plans.
• Recommend improvements to pension administration.
• Act as a primary contact for queries regarding member data, contribution data captures, and connecting with client Experience Team.
• Guide team on delivering services with legislation timelines.
• Act as the primary contact for UPP Staff members.
• Exhibit an ability to listen, negotiate and communicate goals; share knowledge, experience, and responsibility with the team to achieve the highest standards of professionalism.

Pension Administration

• Become a subject-matter expert of UPP plan provisions.
• Prepare and/or coordinate statutory reporting requirements, such as annual member statements, pension adjustments, and quarterly pension adjustment reversals.
• Peer review transaction cases and payment streams.
• Assess feasibility of workarounds for system-generated member calculations.
• Monitor employer transactions, including the collection, recording and reconciliation of contributions and data.
• Ensure compliance with the pension plan text, all legally prescribed timelines, and internal policies; ensure that all data is accurate and comprehensive.
• Ensure all benefit payments, including monthly pension payroll, are paid accurately and on time via the trustee.
• Remain current on pension benefit trends, practices and procedures, and evaluate and recommend adjustments.
• Other projects and activities, as assigned.

QUALIFICATIONS & EXPERIENCE

• Completed college diploma or university degree with 5+ years of strong data analytics experience in the pension or financial services industry.
• 3+ years of experience in a broad range of pension plans, including defined benefit, defined contribution and hybrid plans.
• Experience reading and interpreting pension plan texts and translating provisions to be used operationally.
• Strong ability to self-diagnose member data issues correctly.
• Experience coding SQL, Data visualization (PowerBI/Domo), Mail Merge, PowerAutomation, Excel VBA, and Reporting best practices would be an asset.
• CEBS or PPAC would be an asset.
• Strong oral and written communication skills and an ability to communicate complex information clearly and at a level appropriate for the member and employer.
• Professional, client-focused approach to colleagues and assignments.
• Seeks out experiences that may change perspective or provide an opportunity to learn new things.
• Ability to organize, set priorities and work independently.

ATTRIBUTES

• A passion for delivering a great pension experience from enrollment to retirement, with a proven ability to develop and maintain effective working relationships.
• Good numeric skills to ensure accuracy in calculations of pension entitlements, payments and deductions.
• High emotional intelligence.
• Self-motivated, flexible, and adaptable to changing priorities and new challenges.
• Logical and detail oriented.
• Strong commitment to innovation and continuous improvement.
• Ownership mindset.
• Strong conflict resolution skills to manage complaints and escalations from members and employers.
• Excellent judgment and clear and precise communication skills, including a high degree of diplomacy and confidentiality with the ability to adapt communication style to the audience.

EXPECTED COMPENSATION

The expected compensation for this role is an annualized base salary in the range of $70,800 to $95,800.This range reflects the expected range for new hire base salaries and is subject to change and may be modified in the future.

You may also be eligible for a variable incentive depending on organizational, divisional and personal performance. The final total compensation offered will vary depending on your skills, experience and other factors.

LIFE AT UPP

Do work that matters.

We are duty-bound to serve our members’ interests, and it’s a responsibility we don’t take lightly. That’s why we’ve ingrained sustainability in our work from day one—to ensure our members have a resilient future to retire into, both today and for generations to come.

Stronger together.

Collaboration is how UPP was born, and it’s how we work with each other and our partners day in, day out. No one at UPP is just a number (even if they are excellent at math) and every win is a shared win.

Grow every day.

You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.

Prioritize wellness.

At UPP, wellness takes many forms. Ultimately, it’s about ensuring our people are cared for in the ways that matter to them. Check out some highlights of our inclusive employee-focused benefits program including:

• Paid time off – vacations, personal days and wellness days
• Work remotely up to eight weeks/year
• Extended paramedical and mental health service coverage
• Health care and lifestyle spending accounts
• Fertility treatments, paid parental leave, and gender affirmation coverage
• Education Assistance program

This posting will remain open for a minimum of seven (7) days and will remain open until a sufficient number of qualified applications are received or finalist candidates have been identified.

Artificial intelligence (AI) tools may be used to support certain stages of the recruitment process, including sourcing, screening, and assessment. All hiring decisions involve human review and intervention by UPP employees.

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply. Our goal is to create a barrier-free experience for every candidate throughout the recruitment process.

UPP respects your privacy. For information on how UPP handles the personal information you provide during the application process, please see our Job Applicant Privacy Statement .

RBC north tower, 16 York St, Toronto, ON M5J 0E6, Canada