Employer Services Advisor — Clear Pension Guidance & Support

Alberta Pensions Services Corporation (APS); Edmonton; On-site; CAD 64,000 - 77,000; Full time

Benefits offered by this job

Vacation starting at 15 days per year

Extended health and dental benefits

100% employer-paid flexible spending

In-house training and career developed

Job summary

Alberta Pensions Services Corporation (APS) in Edmonton, AB, is seeking an Employer Services Representative to act as a practical, trusted advisor to participating employers. You will be at the front line of employer service, helping pay and benefits administrators understand pension requirements, submit information, resolve issues, and meet obligations with confidence.

The role requires strong judgment, client-service discipline, attention to detail, and the ability to turn complex pension

Qualifications

• Completed certificate or diploma; business or finance education is an asset.
• Two to five years of experience in a business, financial, pension, benefits, or client-service environment.
• Strong accuracy, judgment, follow-through, and comfort with policies, procedures, calculations, and deadlines.
• Ability to explain complex information clearly to employers, clients, or administrators.
• Strong communication, organization, analytical thinking, time management, and problem-solving skills.

Responsibilities

• Deliver responsive, accurate, and professional support to employers across Alberta.
• Guide employers through routine and complex pension submissions, questions, and corrections.
• Help employers understand and meet pension rules, policies, deadlines, and processing requirements.
• Identify issues early, follow through on outstanding items, and keep work moving.
• Build trust with employer contacts by providing clear answers, practical options, and consistent service.
• Translate complex pension information into plain language for pay and benefits administrators.
• Contribute to a strong employer experience by balancing service, accuracy, compliance, and timeliness.

Skills

Attention to detail

Judgment

Client-service

Communication

Organization

Analytical thinking

Time management

Problem-solving

Education

Certificate or diploma in business or finance

Tools

Microsoft Office

Compass

Employer Portal

Ariel

Admin Portal

CRM

Job description

Alberta Pensions Services Corporation (APS) in Edmonton, AB, is seeking an Employer Services Representative to act as a practical, trusted advisor to participating employers. You will be at the front line of employer service, helping pay and benefits administrators understand pension requirements, submit information, resolve issues, and meet obligations with confidence.

The role requires strong judgment, client-service discipline, attention to detail, and the ability to turn complex pension