Employee Housing Coordinator

Sun Peaks Resort; Sun Peaks; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Three weeks paid vacation

Health plan & wellness benefits

RRSP matching

Training & development

Dining discounts

Retail discounts

Family rates

Ski area perks

Pay for performance bonus

Job summary

Sun Peaks Resort is seeking a professional to support the day-to-day administration and operations of employee housing accommodations. You will coordinate check-ins, room assignments, and key distributions while maintaining accurate resident records and documentation.

The role requires strong customer service, confidentiality, and teamwork with on-going coordination across Facilities and Housekeeping. Flexible hours, including evenings/weekends, are part of the position to support residents.

Qualifications

• 1–3 years in housing operations, hospitality, or guest services.
• Post-secondary education asset in relevant fields.
• Strong customer service and interpersonal skills.
• Ability to manage conflicts professionally.
• Excellent organizational and documentation skills.

Responsibilities

• Support day-to-day administration and operations of employee housing accommodations.
• Coordinate check-ins/outs, room assignments, and key distribution.
• Maintain resident records and occupancy data in systems.
• Assist with housing documentation, deposits and rent payments.
• Respond to resident questions and housing requests promptly and professionally.
• Enforce housing policies and escalate concerns as needed.
• Conduct routine room inspections and document issues.
• Coordinate maintenance requests with facilities and housekeeping.
• Assist with resident communications and events.

Skills

Customer service

Interpersonal skills

Conflict management

Organization

Documentation

Communication

Independent work

Team collaboration

Confidentiality

On-call support

Education

Business Administration

Hospitality

Human Resources

Tools

Microsoft Office Suite

Outlook

Word

Excel (basic)

Job description

Current job opportunities are posted here as they become available.

Compensation Information: $42,000 to $45,000 per annum (depending on experience and education)

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 1–3 years of experience in housing operations, hospitality, customer service, administration, guest services, or a related operational environment.
• Post-secondary education in Business Administration, Hospitality, Human Resources, or a related field considered an asset.
• Strong customer service and interpersonal skills, with the ability to build positive relationships with residents, employees, and internal stakeholders.
• Ability to professionally manage conflict, de-escalate concerns, and navigate sensitive conversations with sound judgment and professionalism.
• Strong organizational and administrative skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Detail-oriented with the ability to maintain accurate records, documentation, and reporting.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and basic Excel skills.
• Ability to work independently while also contributing collaboratively within a team environment.
• Understanding workplace health and safety practices and the importance of maintaining safe living environments.
• Experience coordinating bookings, scheduling, room assignments, or administrative processes considered an asset.
• Comfortable working in a highly visible, resident-facing role with frequent interruptions and changing operational priorities.
• Valid BC Driver’s License required.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee or resident information.
• Flexibility to work evenings, weekends, and participate in on-call support as operationally required.

Primary Responsibilities:

• Support the day-to-day administration and operations of employee housing accommodations.
• Coordinate resident check-ins, check-outs, room assignments, room transfers, and key distribution processes.
• Maintain accurate resident records, housing documentation, occupancy tracking, and booking information within applicable systems and platforms.
• Assist with the administration and collection of housing documentation, including license agreements, damage deposits, rent payments, and policy acknowledgements.
• Act as a primary point of contact for residents, responding to questions, concerns, and housing-related requests in a timely and professional manner.
• Support the enforcement of employee housing policies, procedures, and code of conduct expectations, escalating concerns to leadership as appropriate.
• Conduct routine room inspections and support documentation related to cleanliness, maintenance concerns, safety, and policy compliance.
• Coordinate and communicate maintenance requests and operational needs with Facilities, Housekeeping, Building Maintenance, and other internal stakeholders.
• Support emergency response procedures and resident communication during incidents or operational disruptions.
• Assist with resident communications through email, digital signage, housing platforms, and other communication tools.
• Support the planning and coordination of resident engagement initiatives and employee housing events.
• Maintain inventory and distribution of housing-related supplies, including linens, keys, and resident sale items.
• Assist with onboarding and orientation processes for new residents to ensure positive arrival and housing experience.
• Ensure confidentiality, accuracy, and compliance in all housing-related documentation and resident interactions.
• Operate in alignment with organizational values, policies, and service standards.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.