Resident Housing Coordinator – Ski Resort Ops & Perks

Sun Peaks Resort; Sun Peaks; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Three weeks paid vacation

Health plan & wellness benefits

RRSP matching

Training & development

Dining discounts

Retail discounts

Family rates

Ski area perks

Pay for performance bonus

Job summary

Sun Peaks Resort is seeking a professional to support the day-to-day administration and operations of employee housing accommodations. You will coordinate check-ins, room assignments, and key distributions while maintaining accurate resident records and documentation.

The role requires strong customer service, confidentiality, and teamwork with on-going coordination across Facilities and Housekeeping. Flexible hours, including evenings/weekends, are part of the position to support residents.

Qualifications

• 1–3 years in housing operations, hospitality, or guest services.
• Post-secondary education asset in relevant fields.
• Strong customer service and interpersonal skills.
• Ability to manage conflicts professionally.
• Excellent organizational and documentation skills.

Responsibilities

• Support day-to-day administration and operations of employee housing accommodations.
• Coordinate check-ins/outs, room assignments, and key distribution.
• Maintain resident records and occupancy data in systems.
• Assist with housing documentation, deposits and rent payments.
• Respond to resident questions and housing requests promptly and professionally.
• Enforce housing policies and escalate concerns as needed.
• Conduct routine room inspections and document issues.
• Coordinate maintenance requests with facilities and housekeeping.
• Assist with resident communications and events.

Skills

Customer service

Interpersonal skills

Conflict management

Organization

Documentation

Communication

Independent work

Team collaboration

Confidentiality

On-call support

Education

Business Administration

Hospitality

Human Resources

Tools

Microsoft Office Suite

Outlook

Word

Excel (basic)

Job description

Sun Peaks Resort is seeking a professional to support the day-to-day administration and operations of employee housing accommodations. You will coordinate check-ins, room assignments, and key distributions while maintaining accurate resident records and documentation.

The role requires strong customer service, confidentiality, and teamwork with on-going coordination across Facilities and Housekeeping. Flexible hours, including evenings/weekends, are part of the position to support residents.