Housekeeping Management - Talent Pool

Sun Peaks Grand Hotel & Conference Centre; Sun Peaks Mountain Resort Municipality; On-site; CAD 60,000 - 84,000; Full time

Benefits offered by this job

Season lift passes

Three weeks paid vacation

Health Spending Account

RRSP matching DPSP

Dining discounts

Employee discounts

Job summary

Sun Peaks Grand Hotel & Conference Centre in Sun Peaks, BC, is seeking an experienced senior housekeeping leader to elevate guest experiences. You will mentor the team, oversee routines, and ensure high standards in guest rooms and public areas.

This role requires 2-3 years in senior housekeeping, post-secondary hospitality education, strong communication, and a track record of budgeting and staff development.

Qualifications

• 2-3 years minimum in a senior housekeeping role within a hotel/resort.
• Post-secondary education in Hospitality/Tourism preferred.
• Energetic, outgoing and focused on guest experiences.

Responsibilities

• Act as the Service Champion for the housekeeping department, modelling hospitality.
• Develop schedules, onboarding, and departmental policies.
• Oversee recruitment, training and performance evaluations.
• Monitor cost control and interpret financial statements for budgeting.
• Collaborate with Maintenance to preserve property standards.

Skills

Senior housekeeping experience

Leadership

Communication skills

Mentoring/trainings

Budgeting/financial awareness

Education

Hospitality/Tourism education

Tools

Agilysis Versa

Job description

Are you passionate about the hospitality industry? Are you looking for opportunities to take your hotel experience to the next level? If you love skiing, snowboarding, mountain biking, and golfing, or simply being part of an active outdoor lifestyle, Sun Peaks Resort is calling your name.

About The Opportunity

We are actively building a talent pipeline of hospitality professionals who are passionate about building their careers in housekeeping. We are looking to connect with individuals who provide hands‑on leadership to their team to create an inviting atmosphere for guests upon arrival and during their stay. Housekeeping experience is foundational when looking to build a career as a hotelier. If you are looking to grow into other leadership roles in the industry, don't underestimate the value of gaining strong leadership experience in this space. If you have experience as an Assistant Housekeeping Manager, Housekeeping Manager, Executive Housekeeper, and/or related work experience, we would love to connect with you.

This job position requires physical presence at the designated location.

Compensation Information

$60,000 to $84,000 per annum (depending on experience and education)

Why Sun Peaks?

• Opportunity for career progression within the Sun Peaks Grand Hotel and the broader hospitality industry.
• A collaborative, creative, and positive work culture where your passion shines through; certified as a Great Place To Work® in 2026.

Physical Requirement

Heavy; work activities involve handling loads up to 35kg; predominantly in an indoor setting.

Skills You Bring With You

• 2-3 years’ minimum experience in a senior housekeeping role within a Hotel/Resort setting
• Post-secondary education in Hospitality/Tourism, or a related discipline preferred
• Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
• Professional and well-organized with excellent communication skills, both written and verbal
• Excellent problem-solving abilities and the ability to think on your feet
• Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast‑paced environment
• Must have the ability to supervise, mentor, train and motivate the team
• A working knowledge of hotel systems, specifically Agilysis VERSA would be considered an asset
• Working knowledge of basic and complex cleaning machinery and tools
• A level of financial acumen and ability to budget, forecast, and interpret financial statements

Primary Responsibilities

Guest Experience/Operations

• Act as the ‘Service Champion’ for the housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
• Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience in both public spaces and guest rooms
• Ensure guest requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction
• Analyze service/satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping team
• Monitor cost control efforts and interpret financial statements; making recommendations for budget and forecast
• Approve the housekeeping team timesheets weekly for accuracy and approve employee vacation requests when possible
• Develop the housekeeping team schedule in alignment with business needs
• Develop departmental policies and procedures and implementation
• Own departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding
• Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel
• Develops and maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards

Team Commitment / Collaboration

• Monitors the team members’ performance through supervision and service quality audits, providing timely feedback and recognition
• Encourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably
• Establishes and nurtures open, collaborative relationships with team members, fostering a culture of dialogue
• Contributes to the operational leadership team in a collaborative effort to achieve overarching hotel goals

Training

• Oversee the initial new hire training and department assimilation, as well as developing and refreshing training materials to support
• Identifies the on-going developmental needs of team members, including in-the-moment feedback, coaching, mentoring, and other support and resources to help improve knowledge, skills and performance
• Conducts ad hoc as well as annual performance evaluations for all team members
• Seeks opportunities for cross-training among the rooms and front office positions

Supplier Relationship And Engagement

• Ensures par stocks of all housekeeping resources and guest in-room supplies are maintained
• Research and provide written cost comparisons and RFPs on product replacements, replenishments, etc.
• Review property brand standards and cost efficiencies on an annual basis
• Reviews supplier contract agreements annually with Senior Director
• Monitors and initiates regular supplier performance evaluations

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.