Employee Care Specialist (Attendance Management)

Paladin-Airport-Security-Services; Richmond; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work option

In-office at YVR

Job summary

Paladin Airport Security Services is seeking an Employee Care Specialist (Attendance Management) to oversee attendance records across Canadian airport sites. Based in Vancouver, you will support leaders in managing absenteeism, ensure compliance with policies and CBAs, and drive workforce accountability.

This role requires 3+ years in attendance or HR roles, post-secondary HR education, and proficiency with HRIS and Excel.

Qualifications

• Post-secondary education in HR or related field.
• 3+ years of attendance/HR experience in fast-paced environments.
• Strong knowledge of employment legislation and leave-related compliance.
• Proficiency in HRIS systems and Excel for tracking and reporting.

Responsibilities

• Monitor and manage attendance records across multiple locations, including airport sites.
• Analyze absence trends and provide actionable insights to leadership.
• Coach local managers on attendance-related issues and corrective actions.
• Oversee leave processes in alignment with Employment Standards and CBAs.
• Coordinate return-to-work and accommodations with timely documentation.
• Maintain centralized attendance tracking tools and generate reports for HR/Operations.

Skills

Attendance management

HR policies

Data analysis

Excel

Education

Post-secondary education in HR

Tools

HRIS

Excel

Job description

Employee Care Specialist (Attendance Management)

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

We are currently recruiting an Employee Care Specialist (Attendance Management Specialist) based out of Vancouver, BC.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• Be part of a national leader in airport security and safety.
• Work in a collaborative and dynamic environment with impact-driven responsibilities.
• Benefit from a strong support network and opportunities to grow.
• Access a comprehensive benefits package and continuous professional development.

Position Summary

Paladin Airport Security Services is seeking a proactive and detail-oriented Attendance Management Specialist to support our high-performance operations across Canadian airport screening sites. The successful candidate will oversee attendance-related practices, support operational leaders in managing absenteeism, and guide compliance with internal policies, union agreements, and regulatory frameworks. This role is vital to maintaining our operational readiness, supporting employee accountability, and ensuring a healthy, engaged workforce.

Key Responsibilities

• Monitor and manage employee attendance records across multiple airport screening locations.
• Analyze absence trends to identify high-risk patterns and provide actionable insights to leadership.
• Support local operations managers with attendance-related coaching, conversations, and corrective actions.
• Guide the administration of short-term and extended leave processes in alignment with Employment Standards and applicable CBAs.
• Lead return-to-work coordination, ensuring documentation and accommodations are timely and appropriate.
• Maintain centralized tracking tools and produce scheduled attendance reports for HR and Operations leadership.
• Work closely with the Labour Relations team when absenteeism intersects with grievances, accommodations, or disciplinary matters.
• Educate front-line managers on attendance best practices, documentation standards, and reporting procedures.

What you bring to PASS:

• Ability to acquire Transportation Security Clearance (TSC)/ no unpardoned criminal background
• Post-secondary education in Human Resources, Business Administration, or related field.
• 3+ years of experience in attendance management or HR roles in fast-paced, 24/7 operational environments (security, aviation, logistics, etc.).
• Strong working knowledge of employment legislation and leave-related compliance.
• Proficiency in using HRIS systems and Excel for attendance tracking and reporting.
• Demonstrated ability to handle sensitive issues with discretion and maintain confidentiality.
• Experience working with unionized environments is considered a strong asset.
• Clear communication, analytical, and organizational skills

The role will be fully in-office at Vancouver International Airport (YVR), with view to move to hybrid working.

#PASS1A

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.
Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?”) s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.