Employee and Labour Relations Advisor

Commissionaires Ottawa; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Holidays and sick days

Retirement plan with company matching

Employee discount programs

Social outings and holiday gatherings

Job summary

Commissionaires Ottawa is seeking an Employee and Labour Relations Advisor to guide managers and employees through complex workplace matters with professionalism and sound judgment.

The role sits within the ERLR team, ensuring policy, collective agreements, and legislation are applied consistently and fairly across the organization, with a focus on investigations, grievances, and timely return-to-work processes.

Qualifications

• Minimum 3 years of progressive HR experience, with a focus on employee and labour relations.
• Knowledge of employment and labour legislation (ESA, Human Rights Code, WSIB).
• Experience in policy interpretation, case management, and providing HR advice.
• Secret level Security Clearance (or eligibility to obtain).

Responsibilities

• Advise managers and employees on HR policies, collective agreements, and employment legislation.
• Support performance management and disciplinary actions to ensure fair decisions.
• Lead and support workplace investigations (harassment, violence, or other sensitive cases).
• Assist in preparation of grievances, arbitration files, and bargaining documentation.
• Collaborate with union representatives to resolve issues and maintain constructive relationships.
• Coordinate medical accommodations, return-to-work, and attendance management processes.

Skills

Bilingual (English/French)

Policy interpretation

Case management

HR advice

Discipline & investigations

Education

Post-secondary education in Human Resources

CHRP/CRHA designation

Job description

We’re looking for an Employee and Labour Relations Advisor to guide managers and employees through complex workplace matters with professionalism, empathy, and sound judgment.

As a key member of our Employee and Labour Relations (ERLR) team, you’ll help ensure that our policies, collective agreements, and legislation are applied consistently and fairly across the organization.

What You’ll Do

• Advise managers and employees on HR policies, collective agreements, and employment legislation (ESA, Human Rights Code, WSIB / CSPAAT)
• Support performance management and disciplinary actions to ensure decisions are fair, consistent, and compliant
• Lead and support workplace investigations (harassment, sexual harassment, violence, or other sensitive cases)
• Assist in the preparation of grievances, arbitration files, and bargaining documentation
• Collaborate with union representatives to resolve issues early and maintain constructive relationships
• Coordinate medical accommodations, return-to-work, and attendance management processes
• Respond to inquiries from the Human Rights Tribunal, Ministry of Labour, and other agencies
• Maintain case documentation, prepare reports, and support process improvements within the HR department
• You bring sound judgment, discretion, and tact to sensitive HR and employee relations matters
• You’re skilled in investigations, conflict resolution, and labour relations in unionized and non-unionized environments
• You have excellent communication and interpersonal skills in English
• You enjoy helping leaders and employees navigate challenging conversations and build better workplaces

Your must-haves:

• Bilingualism (French/English) is preferred
• Post-secondary education in Human Resources or a related field is preferred; a combination of education and relevant experience will also be considered
• CHRP/CRHA designation is preferred
• Minimum 3 years of progressive HR experience, with a focus on employee and labour relations
• Knowledge of employment and labour legislation (e.g., Employment Standards Act, Human Rights Code, WSIB)
• Experience in policy interpretation, case management, and providing HR advice
• Secret level Security Clearance (or eligibility to obtain)

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings

NOTE:

Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply, however we will only be contacting candidates of interest.

#HumanResources #LabourRelations #EmployeeRelations #HRJobs #OttawaJobs #BilingualJobs #CHRP #HRAdvisor #UnionizedEnvironment #EmploymentLaw #HRCareers #NowHiring #CommissionairesOttawa