Empathetic Client Services Team Lead (Part-Time)

LIFT - Community Services; Powell River; On-site; CAD 33,000 - 34,000; Part time

Job summary

Sunshine Coast Health Centre (SCHC) and Georgia Strait Womens Clinic (GSWC) in Powell River are hiring a part-time Client Services Team Leader to support clients with compassion and advocacy from admission to departure, coordinating day-to-day activities in a multidisciplinary setting.

The role requires a Class 5 license (Class 4 acceptable with willingness to obtain), SMART facilitator willingness, and First Aid/CPR certification.

Qualifications

• Class 5 Drivers License (required)
• Class 4 Drivers Licence - willing to be obtained
• SMART facilitator - willing to be obtained
• First Aid and CPR certification (required)

Responsibilities

• Support and assist clients during their time at SCHC/GSWC in a professional, compassionate, and empathetic manner.
• Develop and maintain supportive and advocating relationships with clients from arrival to departure.
• Maintain and support client "culture and climate" at SCHC/GSWC.
• Empower clients during their treatment through collaboration, contribution, and presence.
• Lead client admission and orientation for new arrivals.
• Regularly check-in with new clients and ensure they are settling in after admission.
• Guide clients to proper avenues when they have concerns.
• Respond to and support client inquiries in collaboration with clinical staff as needed.
• Lead client outings and coordinate off-site appointments as required.
• Approve client requests for day passes or LOAs, following protocols and procedures.
• Administer medications as requested, following protocols and procedures in place.
• Collaborate with senior management and CEO with day-to-day activities and projects.
• Maintain health & safety and emergency procedures as outlined in SCHC/GSWC policies.

Job description

Sunshine Coast Health Centre (SCHC) and Georgia Strait Womens Clinic (GSWC) in Powell River are hiring a part-time Client Services Team Leader to support clients with compassion and advocacy from admission to departure, coordinating day-to-day activities in a multidisciplinary setting.

The role requires a Class 5 license (Class 4 acceptable with willingness to obtain), SMART facilitator willingness, and First Aid/CPR certification.