Client Services Team Lead - Compassionate Care

LIFT - Community Services; Powell River; On-site; CAD 33,000 - 34,000; Part time

Job summary

LIFT - Community Services in Powell River is hiring a casual Client Services worker to support individuals in care settings, providing compassionate, person-centred assistance.

You will work closely with clinical staff, assist with admissions and orientation, monitor wellbeing, and respond to inquiries while upholding policies.

The role includes medication administration as requested, collaboration with senior management, and ensuring a safe, respectful environment.

Qualifications

• Valid Class 5 Driver's License required.
• Class 4 Driver's License – willing to be obtained.
• First Aid and CPR certification required.
• SMART facilitator – willing to be obtained.

Responsibilities

• Support and assist clients during their time at SCHC/GSWC in a professional, compassionate, and empathetic manner.
• Develop and maintain supportive and advocating relationships with clients from arrival to departure.
• Maintain and support client “culture and climate” at SCHC/GSWC.
• Empower clients during their treatment through collaboration, contribution, and presence.
• Lead client admission and orientation for new arrivals.
• Regularly check-in with new clients and ensure they are settling in after admission.
• Guide clients to proper avenues when they have concerns.
• Respond to and support client inquiries in collaboration with clinical staff as needed.
• Lead client outings and coordinate off-site appointments as required.
• Approve client requests for day passes or LOAs, following protocols and procedures.
• Administer medications as requested, following protocols and procedures in place.
• Collaborate with senior management and CEO with day-to-day activities and projects.
• Maintain health & safety and emergency procedures as outlined in SCHC/GSWC policies

Skills

Class 5 Driver's License

Class 4 Driver's License – willing to

SMART facilitator – willing to obtain

First Aid and CPR certification

Job description

LIFT - Community Services in Powell River is hiring a casual Client Services worker to support individuals in care settings, providing compassionate, person-centred assistance.

You will work closely with clinical staff, assist with admissions and orientation, monitor wellbeing, and respond to inquiries while upholding policies.

The role includes medication administration as requested, collaboration with senior management, and ensuring a safe, respectful environment.