Client Services Team Leader – Part-Time

LIFT - Community Services; Powell River; On-site; CAD 33,000 - 34,000; Part time

Job summary

Sunshine Coast Health Centre (SCHC) and Georgia Strait Womens Clinic (GSWC) in Powell River are hiring a part-time Client Services Team Leader to support clients with compassion and advocacy from admission to departure, coordinating day-to-day activities in a multidisciplinary setting.

The role requires a Class 5 license (Class 4 acceptable with willingness to obtain), SMART facilitator willingness, and First Aid/CPR certification.

Qualifications

• Class 5 Drivers License (required)
• Class 4 Drivers Licence - willing to be obtained
• SMART facilitator - willing to be obtained
• First Aid and CPR certification (required)

Responsibilities

• Support and assist clients during their time at SCHC/GSWC in a professional, compassionate, and empathetic manner.
• Develop and maintain supportive and advocating relationships with clients from arrival to departure.
• Maintain and support client "culture and climate" at SCHC/GSWC.
• Empower clients during their treatment through collaboration, contribution, and presence.
• Lead client admission and orientation for new arrivals.
• Regularly check-in with new clients and ensure they are settling in after admission.
• Guide clients to proper avenues when they have concerns.
• Respond to and support client inquiries in collaboration with clinical staff as needed.
• Lead client outings and coordinate off-site appointments as required.
• Approve client requests for day passes or LOAs, following protocols and procedures.
• Administer medications as requested, following protocols and procedures in place.
• Collaborate with senior management and CEO with day-to-day activities and projects.
• Maintain health & safety and emergency procedures as outlined in SCHC/GSWC policies.

Job description

Location: Powell River/qathet Regional District

Salary Or Wage: $24.00 to $25.00 per hour

Start Date: As soon as possible

Job Type: Part Time

List of Requirements

• Class 5 Drivers License (required)
• Class 4 Drivers Licence - willing to be obtained
• SMART facilitator - willing to be obtained
• First Aid and CPR certification (required)

List of Duties

• Support and assist clients during their time at SCHC/GSWC in a professional, compassionate, and empathetic manner.
• Develop and maintain supportive and advocating relationships with clients from arrival to departure.
• Maintain and support client "culture and climate" at SCHC/GSWC.
• Empower clients during their treatment through collaboration, contribution, and presence.
• Lead client admission and orientation for new arrivals.
• Regularly check-in with new clients and ensure they are settling in after admission.
• Guide clients to proper avenues when they have concerns.
• Respond to and support client inquiries in collaboration with clinical staff as needed.
• Lead client outings and coordinate off-site appointments as required.
• Approve client requests for day passes or LOAs, following protocols and procedures.
• Administer medications as requested, following protocols and procedures in place.
• Collaborate with senior management and CEO with day-to-day activities and projects.
• Maintain health & safety and emergency procedures as outlined in SCHC/GSWC policies.
• Sunshine Coast Health Centre (SCHC) and Georgia Strait Womens Clinic (GSWC) are an ever-growing organization currently with 34 inpatient beds for men and 10 for women receiving treatment for addictions, mental health, and trauma.
• SCHC/GSWC values being a part of a growing wave of progressive, inclusive, and pioneering employers and mental health facilities that prioritize the care of their clients and staff.
• The organization is also licensed under the Vancouver Coastal Health Authority, accredited under Accreditation Canada, a Certified B Corp, and recently voted Best 2023 Employer by the Powell River Chamber of Commerce.
• Our compassionate team of counsellors, doctors, nurses, support staff, and other professionals is central to SCHC's and GSWC's ability to provide effective care. Our Client Services department is an integral team that acts as the bridge between our medical and clinical departments as well as between clients and all staff.
• Client Services Team Leaders provide a safe and supportive environment for clients at SCHC and GSWC. Client Services Team Leaders perform an important role for every client as a dedicated and knowledgeable support person, providing unbiased, compassionate, and empathetic care to meet our clients' needs while with us.
• We are currently hiring for a part-time employee to work 2-3 shifts per week in our Client Services department.