Visitor Coordinator, Workplace Experience

Softchoice; Toronto; Hybrid; CAD 49,000 - 61,000; Full time

Benefits offered by this job

Health and dental care

Employee assistance program

RRSP/DPSP Retirement Savings Plan with

Life and Disability Insurance

Paid Time Off

Volunteer Days

Employee discount program

Job summary

Softchoice is seeking an Office/Visitor Experience Coordinator to be the welcoming face of our new Canada HQ. You’ll own the end-to-end visitor experience, from front‑of‑house reception to seamless check‑ins, badges, and tracking, ensuring a memorable first impression for clients, candidates and executives.

You will coordinate day-to-day operations, support events, and collaborate with vendors and internal teams to keep the space running smoothly, safe and organized — a fast-paced, people‑first

Qualifications

• 3+ years in workplace or facilities management or hospitality
• Proactive, detail‑oriented, team player
• Ability to stay cool under pressure in a fast-paced environment
• Track record of improving processes
• Strong Microsoft Office skills
• Excellent organization and multitasking abilities
• Experience with workplace tech (AV, booking systems, security platforms)
• A passion for customer service
• Strong communication skills
• A true team player and self‑starter
• Flexibility to support varied hours or locations

Responsibilities

• Be the face of the office - welcoming employees and guests with a warm, polished, first impression
• Coordinate day-to-day operations (meeting rooms, supplies, mail/couriers)
• Manage the Welcome experience - front area, check‑ins, badges and tracking
• Support events, town halls, and team experiences
• Collaborate with vendors and internal partners to get things done
• Keep the space world-class – clean, safe, accessible, organized
• Stay on top of inventory, issue tracking, and workplace processes

Skills

Customer service

Communication

Organization

Multitasking

Team player

Adaptability

Problem solving

Microsoft Office

Tools

AV systems

Booking systems

Security platforms

Job description

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At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

An integral and highly visible role within our Workplace Experience team, this is more than just a job—it's an opportunity to build a career in a fast-paced, people-first environment. Reporting to the Workplace Operations Manager, you'll be the first impression of our brand-new headquarters, welcoming clients, candidates, partners, and executives alike.

You’ll own the end-to-end visitor experience, creating moments that feel seamless, thoughtful, and genuinely memorable—from the second someone walks through the door to the moment they leave.

If you're someone who gets energy from creating great environments and unforgettable experiences, and you're driven to help people do their best work, you'll feel right at home here.

What you'll do:

• Be the face of the office - welcoming employees and guests with a warm, polished, and genuinely great first impression
• Keep the workplace humming by coordinating day-to-day operations (meeting rooms, supplies, mail/couriers—aka the behind-the-scenes magic)
• Manage the "Welcome" experience - from a tidy, inviting front area to seamless check‑ins, visitor badges, and tracking
• Play a key role in bringing the office to life by supporting events, town halls, and team experiences
• Act as the connector between teams by working with vendors, building management, and internal partners to get things done
• Help keep our space looking and feeling world‑class—clean, safe, accessible, and organized
• Stay on top of inventory, issue tracking, and workplace processes, keeping everything running smoothly and efficiently

What you'll bring to the table:

• 3+ years in workplace or facilities management or hospitality (you've done this before—and you're good at it)
• A proactive, "see it, solve it" mindset—you're detail-oriented and self‑driven, but also thrive in a team
• The ability to stay cool under pressure and adapt in a fast‑moving, ever‑changing environment
• A track record of improving processes and making things better (not just maintaining the status quo)
• Strong skills across the Microsoft suite (your digital toolkit is sharp)
• Exceptional organization and multitasking abilities—you love juggling priorities and keeping everything on track
• Experience with workplace tech (AV, booking systems, security platforms, etc.)
• A passion for customer service - you know it's at the heart of a world‑class employee experience
• Strong communication skills - clear, professional, and full of personality
• A true team player and self‑starter - you jump in, help out, and make things happen
• Flexibility to support varied hours or locations when needed

Compensation:

A reasonable estimate of the current base pay range for this position in Canada is $48,800 to $61,000, annually + 6% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full‑time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High‑Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award‑Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.