Emergency Shelter Support Specialist

Woodgreen Red Door Family Shelter; Toronto; Sur place; CAD 40 000 - 55 000; Plein temps

Résumé du poste

Red Door Shelter in Toronto seeks a full-time, contract position at the family site to support residents, conduct intakes, and maintain daily operations. You will assist with crisis interventions, document case progress, and oversee house rules and safety throughout shifts.

The role requires teamwork, reliability and commitment to non-profit service standards, with a 40-hour week and rotating Wednesday–Sunday schedule. Successful candidates clear vulnerable sector checks.

Qualifications

• Post-secondary education in social services or equivalent; experience preferred.
• Commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to de-escalate abusive behaviour.
• Initiative, reliability and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.

Responsabilités

• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
• Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
• Report maintenance issues including the urgency to Maintenance Worker.
• Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
• Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
• Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
• Screen visitors.
• Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

Connaissances

Crisis intervention

De-escalation

Client service

Communication skills

Housekeeping procedures

Team collaboration

Formation

Post-secondary education in social services

Description du poste

Red Door Shelter in Toronto seeks a full-time, contract position at the family site to support residents, conduct intakes, and maintain daily operations. You will assist with crisis interventions, document case progress, and oversee house rules and safety throughout shifts.

The role requires teamwork, reliability and commitment to non-profit service standards, with a 40-hour week and rotating Wednesday–Sunday schedule. Successful candidates clear vulnerable sector checks.