Shelter Support Worker (contract)

Red Door Family Shelter; Toronto; On-site; CAD 38,000 - 44,000; Full time

Job summary

Red Door Family Shelter in Toronto is seeking a dedicated housing support assistant to help with daily shelter operations and resident wellbeing. The role involves routine intake, crisis support, note-taking, housekeeping, and coordinating with Housing/Outreach staff.

You'll work 40 hours per week, Wednesday to Sunday, on a full-time contract up to six months. Successful candidates will be required to clear a vulnerable sector screening, and the organization emphasizes inclusivity and accessible

Qualifications

• Post Secondary education in social services or equivalent.
• Commitment to client service excellence.
• Knowledge of Toronto social service system.
• Ability to de-escalate abusive behaviour.
• Team player with reliability and initiative.
• Housekeeping skills and basic maintenance awareness.
• Willingness to complete Hostel Standards, CPR & WHMIS.
• Strong oral and written communication.

Responsibilities

• Conduct emergency intakes and assist new residents to settle in.
• Provide support and crisis intervention for daily living issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness and chores.
• Lead weekly house meetings and assign weekly tasks.
• Report maintenance issues promptly to Maintenance Worker.
• Oversee common areas and address inappropriate behaviour.
• Set up rooms for Housing/Outreach Worker training sessions.
• Maintain linen supplies and coordinate replenishment.
• Screen visitors and enforce house rules.

Skills

Communication

De-escalation

Teamwork

Initiative

Crisis intervention

Education

Post secondary education in social services

Tools

CPR training

WHMIS training

Job description

About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

Responsibilities

• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
• Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
• Report maintenance issues including the urgency to Maintenance Worker.
• Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
• Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
• Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
• Screen visitors.
• Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

Qualifications

• Post Secondary education in social services or equivalent with experience preferred.
• Demonstrated commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to deal with and de-escalate abusive behaviour.
• Initiative, reliability and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.

Position Type: Full-Time, Contract (up to 6 months)

Job Reference Code: B-166

Location: Family Site/Booth

Positions Available: One (1) position

Hours of Work: 40 hours/week

Schedule: Wednesday to Sunday (rotating shifts)

Week 1: 8:00 am - 4:00 pm

Week 2: 3:30 pm to 11:30 pm

NO PHONE CALLS PLEASE. Successful candidates will be required to clear vulnerable sector screening.

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.