Shelter Support Worker (contract)

Woodgreen Red Door Family Shelter; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Red Door Shelter in Toronto seeks a full-time, contract position at the family site to support residents, conduct intakes, and maintain daily operations. You will assist with crisis interventions, document case progress, and oversee house rules and safety throughout shifts.

The role requires teamwork, reliability and commitment to non-profit service standards, with a 40-hour week and rotating Wednesday–Sunday schedule. Successful candidates clear vulnerable sector checks.

Qualifications

• Post-secondary education in social services or equivalent; experience preferred.
• Commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to de-escalate abusive behaviour.
• Initiative, reliability and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.

Responsibilities

• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
• Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
• Report maintenance issues including the urgency to Maintenance Worker.
• Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
• Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
• Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
• Screen visitors.
• Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

Skills

Crisis intervention

De-escalation

Client service

Communication skills

Housekeeping procedures

Team collaboration

Education

Post-secondary education in social services

Job description

About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

Responsibilities

• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
• Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
• Report maintenance issues including the urgency to Maintenance Worker.
• Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
• Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
• Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
• Screen visitors.
• Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

Qualifications

• Post Secondary education in social services or equivalent with experience preferred.
• Demonstrated commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to deal with and de-escalate abusive behaviour.
• Initiative, reliability and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.

Position Type: Full-Time, Contract (up to 6 months)

Job Reference Code: B-166

Location: Family Site/Booth

Positions Available: One (1) position

Hours of Work: 40 hours/week

Schedule: Wednesday to Sunday (rotating shifts)

• Week 1: 8:00 am – 4:00 pm
• Week 2: 3:30 pm to 11:30 pm

NO PHONE CALLS PLEASE. Successful candidates will be required to clear vulnerable sector screening.

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.