Emergency Replacement Sales Specialist

Lennox Industries; Brampton; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Employee stock discount program

Maternity and parental leave

Vacation and volunteer time off

Wellness programs

Job summary

Lennox Industries is seeking a sales specialist to manage commercial replacement opportunities and support the quotation process. You will back up Commercial Sales Administrators and assist with credit and collection activities.

Responsibilities include meeting with contractor accounts, supporting the Emergency Replacement hotline, and promoting emergency replacement programs with management and stores. Experience in sales and customer service is essential.

Qualifications

• Requires a high school diploma or equivalent; a Bachelor's degree is preferred.
• Minimum 1 year related experience and strong relationship-building abilities.
• Excellent written and verbal communication, time management, and sales skills.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Meet with Commercial Service and Replacement Contractor accounts.
• Provide direct support for the Emergency Replacement hotline.
• Collaborate with management to promote programs, pricing, and marketing.
• Identify sales opportunities using knowledge of equipment replacement.

Skills

Relationship building

Active listening

Persuasion

Negotiation

Time management

Written and verbal communication

Sales techniques

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

This sales specialist manages commercial replacement opportunities. Responsibilities include managing the full customer quote process, backing-up Commercial Sales Administrators, and assisting with credit and collection activities.

Duties include, but are not limited to:

• Meet face-to-face with and call target Commercial Service and Replacement Contractor accounts.
• Provide direct support for the Emergency Replacement hotline.
• Collaborate with management and stores to actively promote and manage emergency replacement programs, marketing and pricing activities.
• Use developing knowledge in equipment replacement to assist the Commercial District with sales opportunities.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 1 year related experience.Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Requires knowledge of principles and methods for showing, promoting and selling products or services, including; marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows principles and processes for providing customer service, including; customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Requires intermediate industry and product knowledge. Must be able to use Microsoft Office and Customer Relationship Management software.

What We Offer

Our competitive benefits package includes:

• Comprehensive health, vision, and dental insurance
• Company-matched retirement savings plan
• Employee stock discount program
• Maternity, Parental and other leaves
• Vacation, volunteer time off, well-being days
• Wellness programs

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Artificial Intelligence Disclosure:Lennox uses artificial intelligence tools to assist in screening, assessing, or selecting applicants for this position. These tools may support the review, organization, evaluation, or prioritization of application materials and other information submitted during the recruiting process. Lennox remains responsible for its recruitment process and hiring decisions, and artificial intelligence is used as one part of the overall candidate review process.

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.