Emergency Medical Dispatcher: Calm, Fast 911 Operator

M.D. Ambulance Care Ltd.; Saskatoon; On-site; CAD 42,000 - 62,000; Full time

Job summary

Medavie Health Services West seeks an Emergency Medical Dispatcher for our Medical Communications Centre in Saskatoon to handle emergent and administrative calls, provide pre-arrival instructions, and coordinate ambulance dispatch. You will monitor CAD/MDT systems, maintain accurate records, and stay composed under pressure while delivering concise communication.

Requirements include Grade 12, EMD certification, and CPR/AED; APCO Tele-communicator and other assets are beneficial as part of a

Qualifications

• EMD certificate required; CPR/AED certification preferred.
• Grade 12 (or equivalent) required.
• Typing speed of at least 35 WPM.
• Criminal record check current.
• APCO Basic Tele-communicator certificate is an asset.
• Medical Terminology and WHMIS considered assets.

Responsibilities

• Answer telephone calls promptly and courteously.
• Receive and process emergency medical calls per NAED protocol.
• Dispatch ambulances or responders as needed.
• Notify external agencies as appropriate.
• Maintain accurate records of emergency service delivery.
• Monitor CAD status screens to assess unit availability.
• Acknowledge radio messages promptly and act accordingly.
• Communicate calmly, clearly, and concisely in call taking or broadcast.
• Stay organized in a fast-paced environment.

Skills

Communication

Active listening

Computer proficiency

Documentation

Critical thinking

Multi-tasking

Calm under pressure

Collaboration

Organization

Telephone presence

Education

EMD certificate

CPR/AED

Grade 12

APCO Tele-communicator

Criminal record check

Medical Terminology

WHMIS

Tools

CAD software

MDT systems

Radio communications

Job description

Medavie Health Services West seeks an Emergency Medical Dispatcher for our Medical Communications Centre in Saskatoon to handle emergent and administrative calls, provide pre-arrival instructions, and coordinate ambulance dispatch. You will monitor CAD/MDT systems, maintain accurate records, and stay composed under pressure while delivering concise communication.

Requirements include Grade 12, EMD certification, and CPR/AED; APCO Tele-communicator and other assets are beneficial as part of a