EMEA Technical Trainer

CNH Industrial Global Careers; Calgary; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading global capital goods company seeks a CE Technical Trainer to effectively deliver technical training for dealers' technicians. Responsibilities include preparing training materials and conducting sessions both in-person and remotely, enhancing the skills of technicians across various product lines. Ideal candidates will have technical expertise and strong communication skills, with fluency in English and German being essential.

Qualifications

• Technical studies in electric, electronics, hydraulic, or mechanical.
• Fluent in English and German.
• Background in Construction Equipment and 3D software is a strong plus.

Responsibilities

• Prepare training materials and deliver trainings in various formats.
• Gather appraisal data from participants and assess training effectiveness.
• Contribute to training innovation and quality metrics.

Skills

Communication

Teamwork

Responsibility

Education

Technical studies or equivalent

Tools

Office package

3D software modeling (e.g. CREO)

Job description

CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website : www.cnhindustrial.com

WHO WE ARE LOOKING FOR :

The CE Technical Trainer provides professional deliveries of Technical Training to the CE Dealer Technicians. Technical Training is about enhancing the CE Dealer Technicians technical skills, their repair and trouble-shooting competences, their capability to maximize customers’ Uptime.

The Trainer sets presential (face-to-face) and remote (on-line virtual classroom and virtual workshop) deliveries of the technical training courses. The level of the courses can vary from basic fundamental principles (After-Treatment Solutions, general Electrics and Hydraulics fundamentals) for beginners to professional technician product courses (with focus on : engine, electric / electronics, hydraulics, After-Treatment System-ATS, connected services, etc.). He can organize master technician courses with specific deep-dive sessions for selected products and audiences.

YOUR KEY RESPONSIBILITIES :

• The Technical Trainer prepares the materials for the Trainings of the CE machine
• Delivers the trainings in English mother-tongue language
• Prepares in English the Training materials about the Products
• Is responsible of the Training Calendar
• Prepares the deliveries with the support of the Training Administrator of the Technical Training Centre(s) where are stored the machines available for the deliveries for both presential (Face-to-Face) and in remote on-line (virtual) modalities
• Is responsible of gathering the test-in and the test-out results of the technicians participating to the trainings, their appraisal questionnaires and assessing all the information necessary to measure the effectiveness of the training
• Needs to deliver trainings in all possible modalities : presential (Face-to-Face) at the Training Centers in EMEA Locations or at the Dealer Premises (EMEA) or in pure remote on-line (virtual) modality. The remote on-line methodology can be a Virtual Classroom or a Virtual Workshop, that requires the presence of the trainer near a machine at the Training Centre
• Contributes to the continuous innovation in training methods and tools
• Ensures quality and volumes of training activities agreed with the Training Manager
• Contributes to support Product Support team and Dealer Technicians if required.

YOUR KEY COMPETENCES AND QUALIFICATIONS :

Education / Training

• Technical studies / or equivalent (electric / electronics, hydraulic, mechanical)
• Construction Equipment and 3D software modeling (eg. CREO) background are considered a strong plus.

Languages :

• Fluent English (written and spoken).
• Fluent German

Skills

• Office package (power-point among the others) and Internet tools
• Familiar with the IT applications
• Excellent written and verbal communication skills and the ability to influence and create positive mind set among the trainees
• Ability to establish inter-personal relationships with colleagues throughout EMEA Region
• Natural attitude for the Team working in an international context, cross-cultural attitude
• Must be able to take responsibility, work under own initiative and fulfill tight deadlines
• Able to communicate at different levels internally and externally
• Ready for working in a complex matrix organization