Elite Luxury Jewelry & Timepiece Concierge

Raffi Jewellers Inc. Cambridge | Montreal | Waterloo; Cambridge; On-site; CAD 34,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Training programs

Job summary

Raffi Jewellers, a luxury jewelry retailer with boutiques in Cambridge and Waterloo, seeks a Luxury Jewelry and Timepiece Sales Consultant. You will embody the brand’s prestige, guiding discerning clients through personalized shopping journeys with expertise, discretion, and exceptional service.

Join our team to build lasting relationships with high-net-worth clients, stay current on collections, and contribute to an upscale in-store and online experience while achieving sales targets.

Qualifications

• Minimum 2-3 years of experience in luxury retail, sales, or customer service roles - preferably with jewelry or watches.
• Exceptional communication, interpersonal, and negotiation skills.
• Professional demeanor with a polished and upscale appearance.

Responsibilities

• Build and maintain strong relationships with high-net-worth clients, providing personalized attention and a bespoke shopping experience.
• Meet or exceed individual sales targets by recommending and selling luxury products, demonstrating deep knowledge of the brand’s offerings.
• Stay up to date on the latest collections, trends, and exclusive items within the luxury market to ensure you can offer expert advice to clients.
• Deliver exceptional, tailored customer service in-store or online. Ensure that all client interactions reflect the brand's luxury standards.
• Assist in ensuring the store is visually appealing and in line with the brand’s image. Maintain displays and ensure products are well-presented and maintained.
• Assist with organizing and attending VIP events, private showings, and other luxury brand experiences to engage and retain high-value customers.
• Assist clients in customizing their products, placing special orders, and ensuring that their unique needs and desires are met.
• Collect and relay customer feedback, competitive insights, and market trends to management to improve product offerings and service.
• Work with the broader team to achieve store targets and ensure that the store meets high operational standards, including inventory management and stock replenishment.
• Other duties as assigned.

Skills

Customer service

Communication

Negotiation

Time management

Discretion

Job description

Raffi Jewellers, a luxury jewelry retailer with boutiques in Cambridge and Waterloo, seeks a Luxury Jewelry and Timepiece Sales Consultant. You will embody the brand’s prestige, guiding discerning clients through personalized shopping journeys with expertise, discretion, and exceptional service.

Join our team to build lasting relationships with high-net-worth clients, stay current on collections, and contribute to an upscale in-store and online experience while achieving sales targets.