Electronics Repair & Tech Support Specialist

Jobless; Bedford; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Innovasea is seeking a Repair & Technical Support Specialist to join our Bedford, Nova Scotia team. The role focuses on hands-on repair of returned equipment and delivering excellent customer support by phone and email.

You will collaborate with Sales and Engineering on product assembly, QA, and continuous improvement efforts, while maintaining accurate repair records and contributing to training materials for customers.

Qualifications

• Minimum 5 years of experience in electronic repair.
• Diploma or Advanced Diploma in Electrical/Electronic, Ocean technology or equivalent.
• Comfortable working in both office and field environments.
• Proficient with Microsoft Office, Slack, JIRA, Confluence, Salesforce and Syspro.
• Experience with environmental monitoring equipment is a plus.
• First aid training is beneficial.

Responsibilities

• Repair and troubleshoot incoming equipment to high quality standards.
• Provide exceptional customer support via email and phone.
• Collaborate with Sales and Engineering on product assembly, QA and improvements.
• Create clear user guides and training materials for customers.
• Analyze site data to identify issues and optimization opportunities.
• Ensure remote sites remain online and reliable.

Skills

Electronic repair

Customer support

Education

Electrical/Electronic diploma

Tools

Microsoft Office

Slack

JIRA

Confluence

Salesforce

Syspro

Job description

Innovasea is seeking a Repair & Technical Support Specialist to join our Bedford, Nova Scotia team. The role focuses on hands-on repair of returned equipment and delivering excellent customer support by phone and email.

You will collaborate with Sales and Engineering on product assembly, QA, and continuous improvement efforts, while maintaining accurate repair records and contributing to training materials for customers.