Electrical Service Manager

Fuze HR Solutions; Puslinch; On-site; CAD 90,000 - 110,000; Full time

Job summary

Fuze HR Solutions is seeking an Electrical Service Manager / Project Manager in Southwestern Ontario to oversee service operations, support estimating activities, coordinate field execution, and strengthen customer relationships.

This hands-on leadership role is suited for an experienced electrical professional who can manage service from initial customer request through completion, coordinating customers, field teams, suppliers, and internal operations to deliver safe, efficient, and profitable

Qualifications

• 3-5 years of mechanical project management experience in a multi-trade environment.
• Valid driver’s licence with a clean record.
• Willing to travel throughout Southwestern Ontario.
• Experience with MS Office and CRM tools.

Responsibilities

• Manage electrical service requests from initial customer contact through completion.
• Coordinate manpower, materials, equipment, rentals, and subcontractors as required.
• Work closely with dispatch and field leadership to schedule service work effectively.
• Ensure technicians and electricians have the required information, tools, materials, and support to complete work successfully.
• Monitor service activities, labour hours, material usage, and overall job performance.
• Identify and resolve issues impacting safety, quality, scheduling, or profitability.
• Review completed work, support job closeouts, and assist with invoicing processes.

Skills

CRM tools

MS Office Suite

Education

Licensed millwright (not required)

Job description

Electrical Service Manager / Project Manager

Territory: Southwestern Ontario

Salary: $90,000 to $110,000

Job Type: Full Time Permanent

About the Opportunity

Our client is a well-established industrial contractor with over 15years of multi-trade expertise, delivering complex projects and reliable solutions for customers across manufacturing, automotive, food and beverage, material handling, and other industrial sectors.

With continued growth within their electrical division, they are seeking a driven and detail-oriented Electrical Service Manager / Project Manager to oversee service operations, support estimating activities, coordinate field execution, and help strengthen customer relationships.

This is a hands‑on leadership role suited for an experienced electrical professional who understands industrial environments, can manage service activities from initial customer request through completion, and can effectively coordinate customers, field teams, suppliers, and internal operations.

About the Role

The Electrical Service Manager / Project Manager will play a key role in supporting the success and growth of the electrical division. This position will be responsible for managing service opportunities, preparing estimates, coordinating resources, supporting field teams, and ensuring electrical work is completed safely, efficiently, and profitably.

The successful candidate will work closely with operations leadership, dispatch, electricians, apprentices, subcontractors, suppliers, and customers to ensure projects and service calls are properly planned, scheduled, and executed.

Key Responsibilities

Service Management & Coordination

1. Manage electrical service requests from initial customer contact through completion
2. Coordinate manpower, materials, equipment, rentals, and subcontractors as required
3. Work closely with dispatch and field leadership to schedule service work effectively
4. Ensure technicians and electricians have the required information, tools, materials, and support to complete work successfully
5. Monitor service activities, labour hours, material usage, and overall job performance
6. Identify and resolve issues impacting safety, quality, scheduling, or profitability
7. Review completed work, support job closeouts, and assist with invoicing processes

Estimating & Quoting

1. Review customer requests, site conditions, drawings, specifications, and scopes of work
2. Prepare accurate labour, material, equipment, subcontractor, and service estimates
3. Develop professional customer quotes and proposals
4. Coordinate with suppliers and subcontractors to obtain pricing
5. Identify risks, exclusions, assumptions, and opportunities during the estimating process
6. Track open quotes and maintain timely customer communication
7. Maintain accurate records of estimates, revisions, and customer correspondence

Customer & Field Support

1. Build and maintain strong relationships with industrial customers through professionalism, communication, and follow‑through
2. Attend customer meetings, site visits, and job walks as required
3. Support troubleshooting, planning, and technical coordination for industrial electrical service work
4. Understand customer expectations and ensure they are effectively managed
5. Respond quickly and professionally to customer needs, service requests, and active job concerns

Safety, Quality & Compliance

1. Ensure all work is planned and executed in accordance with applicable electrical codes, safety requirements, customer standards, and company procedures
2. Support job hazard assessments, pre‑job planning, permits, and site‑specific requirements
3. Promote safe work practices and professional conduct across all service activities
4. Assist with deficiency tracking, documentation, and corrective actions when required

Qualifications

1. 3-5 years of mechanical project management experience in a multi‑trade environment (i.e. millwrighting, electrical, fabrication, equipment relocation, pipe fitting)
2. Valid driver’s licence with a clean record
3. Willing to travel throughout Southwestern Ontario
4. Open to learning new software and mobile applications
5. Competent with MS Office Suite (Outlook, Excel, Word)
6. Experience using CRM tools
7. Ideal candidate is a licensed millwright, although not a requirement

Ideal Candidate

The ideal candidate is a practical, organized, and accountable electrical professional who can successfully bridge customer service, estimating, field operations, and service management.

1. Driven, responsive, and motivated to help grow an electrical service division
2. Team‑oriented and focused on supporting field teams and operational success
3. Comfortable communicating with customers, technicians, suppliers, and internal stakeholders
4. Detail‑oriented with the ability to manage accurate estimates and service documentation
5. Accountable and willing to take ownership from customer request through completion
6. Calm under pressure with strong problem‑solving abilities
7. Professional and committed to delivering high‑quality service

What We Offer

1. Salary: $90,000 to $110,000 based on experience
2. Opportunity to play a key role in the growth of an established electrical division
3. Stable full‑time position with long‑term career growth potential
4. Supportive and collaborative team environment
5. Exposure to a wide variety of industrial electrical service projects
6. Opportunity to work with established industrial customers and experienced trades professionals

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

We look forward to working with you.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.