Scheduling Coordinator

Home Instead; City of Leduc; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a compassionate team dedicated to enhancing the lives of seniors! As a Scheduling Coordinator, you will play a crucial role in connecting clients with Care Professionals. Your excellent communication and organizational skills will help create quality matches and foster relationships that make a difference. This full-time position offers a supportive work environment, competitive wage, and benefits, including paid time off and dental care. If you're passionate about service and thrive under pressure, this is the perfect opportunity for you to contribute to a meaningful cause.

Benefits

Company events

Dental care

Bonus

Extended health care

On-site parking

Paid time off

Qualifications

• High school diploma or equivalent required.
• Two years of related business experience preferred.

Responsibilities

• Coordinate scheduling services for clients and Care Professionals.
• Answer incoming calls and maintain client and Care Pro schedules.
• Monitor and log all client and Care Pro activities.

Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Time Management

Problem Solving

Education

High School Diploma

Two Years of Related Experience

Tools

Microsoft Office

Database Management

Job description

Benefits

• Company events
• Dental care
• Bonus
• Extended health care
• On-site parking
• Paid time off

Do you like to solve urgent problems? Do you work well under a deadline? Join us today in Leduc! Home Instead is currently seeking a Scheduling Coordinator who has a passion for seniors to join our friendly team. The ideal candidate will possess excellent communication skills, be service-oriented, and work well under pressure in a team environment. Our entire staff is dedicated to doing whatever it takes to ensure our clients' needs are met. We offer a competitive wage, benefits, and ongoing professional training. We look forward to learning how your experience can help us enhance the lives of aging adults and their families.

Objective

The Scheduling Coordinator is responsible for coordinating scheduling services for clients, creating high-quality matches, and fostering extraordinary relationships with clients and Care Professionals.

Primary Responsibilities

1. Answer incoming calls in a friendly, professional, and knowledgeable manner.
2. Create and maintain client and Care Pro schedules, focusing on quality matches and relationship development.
3. Monitor, log, and mediate all client and Care Pro activities using the software system.
4. Follow up on client and Care Pro issues to ensure resolution.
5. Maintain accurate records in the software system.
6. Utilize the consultative sales process to increase client loyalty and meet client needs.
7. Recognize opportunities to increase service hours for better care quality.
8. Handle new client inquiries, enter data into the system, and prepare for Care Consultations.
9. Communicate effectively with franchise owners, colleagues, Care Pros, clients, and families.
10. Adhere to company policies, procedures, and ethical standards.
11. Design and implement contingency plans to ensure 100% service hour maintenance.

Education/Experience Requirements

• High school diploma or equivalent.
• Two years of related business experience or equivalent education and work experience; prior scheduling experience in home care/medical industry preferred.
• Proficiency in Microsoft Office and database management.
• Valid Class 5 driver's license (preferred).

Knowledge, Skills, and Abilities

• Understanding and upholding company policies and procedures.
• Excellent communication and listening skills, with good phone etiquette.
• Ability to work independently, maintain confidentiality, and meet deadlines.
• Effective interpersonal, judgment, and decision-making skills.
• Strong organizational and prioritization skills.
• Professional appearance and demeanor.
• Computer proficiency in MS Office, Word, and Excel.
• Willingness to work on a rotating schedule, including weekends, and participate in emergency after-hours rotation.
• Ability to perform duties in a professional office setting.
• Knowledge of the senior care industry.

Supplemental Pay Types

• Bonus pay

Schedule

Monday to Friday, 8-hour shifts, with weekends as needed.

Work Location

In person in Leduc

Job Types

Full-time, Permanent

Benefits

• Company events
• Dental care
• Bonus
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement

French not required

License/Certification

• Class 5 License (required)

Please Note

We do not accept international applicants at this time. Please only submit your resume if you live in Leduc and are a Canadian Citizen, Permanent Resident, or have a current work permit. The hours and location may change based on operational needs. Do not apply if you cannot meet the schedule requirements. Home Instead is an equal opportunity employer, committed to diversity and inclusion.