Senior Benefits Coordinator

Desjardins Group; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking organization as a Senior Coordinator in Group Benefits, where you'll lead a dedicated team focused on enhancing client communications and operational efficiency. This role is pivotal in driving strategic initiatives, optimizing processes, and developing talent within the team. With a commitment to equity and inclusion, this innovative firm offers a supportive environment for your professional growth. Enjoy competitive compensation, flexible vacation, and a defined benefit pension plan, making this an exciting opportunity for seasoned professionals looking to make a significant impact.

Benefits

Competitive salary

Annual bonus

Flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness reimbursement

Telework equipment reimbursement

Qualifications

• 7+ years of relevant experience, including 2 years in management or training.
• Advanced knowledge of group benefits is essential.

Responsibilities

• Support operational planning and manage escalations for the team.
• Train Senior Group Service Representatives to meet service standards.
• Liaise between team and operations to drive results.

Skills

Leadership

Communication

Complexity Management

Talent Development

Business Insight

Interpersonal Savvy

Resourcefulness

Education

Bachelor's degree in a related field

Job description

As a Senior Coordinator in Group Benefits, you will oversee a team of service representatives who focus on proactive, positive communications with clients. Your role involves making quality decisions, optimizing work processes, contributing to the organization’s strategic plan, and effectively managing operational activities. You will also be involved in developing talent and driving results.

Responsibilities include:

1. Supporting the immediate supervisor with work organization and operational planning for the team.

2. Determining your unit’s service offerings and ensuring projects and activities are planned and executed effectively.

3. Training Senior Group Service Representatives to meet service standards and targets.

4. Handling complex group cases and providing training.

5. Managing escalations and providing solutions for clients.

6. Supporting management with strategic initiatives, and creating processes and best practices within the team and across business development and operational partners.

7. Liaising between your team and operations to drive results.

What we offer

• Competitive salary and annual bonus.

• Four weeks of flexible vacation starting in the first year.

• Defined benefit pension plan providing predictable, stable income throughout retirement.

• Group insurance including telemedicine.

• Reimbursement for health and wellness expenses and telework equipment.

*Benefits are based on eligibility criteria.

What you bring to the role

• Bachelor's degree in a related field.

• At least seven years of relevant experience, including two years in management or training/coaching.

• Other combinations of qualifications and experience may be considered.

• Proficiency in English is required due to the nature of the duties and interactions with English-speaking partners, members, and clients.

• Advanced knowledge of group benefits.

Key competencies include Business Insight, Complexity Management, Talent Development, Accountability, Interpersonal Savvy, and Resourcefulness.

#LI-Hybrid

Trade Union (if applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to creating a respectful, welcoming environment and value individual differences. We have zero tolerance for discrimination and aim for our teams to reflect the diversity of the communities we serve.

If accommodations are needed during the recruitment process or in the role, please let us know. We are committed to accessibility at every stage.

Additional Information

Job Family: Member/client sales and service (FG)

Unposting Date: 2025-05-21