Operations Manager

ZipRecruiter; Belleville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in travel stops is seeking an Operations Manager to oversee daily operations, drive efficiency, and enhance customer satisfaction. The role involves managing a team, ensuring safety and cleanliness, and driving sales through effective operations. Ideal for candidates with retail management experience looking to make a significant impact in a supportive environment.

Benefits

Company-funded tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Qualifications

• 2+ years in retail or management roles.
• Experience managing operations with $2+ million in sales.

Responsibilities

• Oversee daily operations to drive efficiency and customer satisfaction.
• Manage team, processes, and strategies to grow sales.

Skills

Communication

Customer Service

Organizational Skills

Teamwork

Tools

Microsoft Office

Job description

Job Description

Benefits: Fuel Your Growth with Love's - company-funded tuition assistance program

• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately

Welcome to Love’s!

Operations Managers assist/oversee daily operations to drive efficiency, quality, and customer satisfaction. Responsibilities include leading a team, managing processes, and executing strategies to grow sales and meet organizational goals. With opportunity as our greatest benefit and a supportive team environment, this role is perfect for driven individuals looking to make an impact.

Job Functions:

1. Hands-on responsibility for multiple business operations including retail store, fuel, restaurant, fresh kitchen, and truck care.
2. Ensure a safe, clean, and well-maintained facility through restroom and shower cleanliness, facilities, equipment maintenance, and safety checks.
3. Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards.
4. Assist the General Manager with task execution, scheduling, cash integrity, and reporting.
5. Understand financial reporting, analyze profit and loss statements, and implement changes to capitalize on opportunities.
6. Collaborate with managers on talent acquisition efforts.

Experience:

• 2+ years in retail, travel stop or c-store, big box, grocery, or department store management.
• 2+ years managing operations with an annual sales volume of $2+ million.
• 2+ years working with budgets and P&L statements.
• 2+ years supervising and training 5-10+ employees.
• Intermediate computer skills including Microsoft Office, Outlook, Word, and Excel.
• Ability to pass pre-employment drug screen and background check.

Skills and Demands:

• Ability to work various shifts, including days, afternoons, evenings, nights, overnights, weekends, and holidays.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, rapport building, salesmanship, and operational management skills.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Physical Demands: standing, walking, bending, kneeling, stooping, crouching, crawling, climbing; lifting/moving items over 75 pounds; specific vision abilities.

Our Culture:

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Company Overview:

Love’s has been fueling customers’ journeys since 1964. As a family-owned business headquartered in Oklahoma City, with over 40,000 team members across North America and Europe, our core business is travel stops and convenience stores with more than 630 locations in 42 states. We are committed to providing value through our products and services, supporting professional drivers, fleets, RVers, and wholesale customers. We pride ourselves on giving back to communities and maintaining an inclusive, diverse workplace. Our family of companies includes Gemini Motor Transport, Speedco and Love’s Truck Care, Musket, and Trillium, each specializing in different aspects of transportation, maintenance, and fuel services.