Call Center Representative

Propel Holdings Inc.; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A fast-growing fintech company in Ontario is seeking a motivated individual for a customer service role. The ideal candidate will thrive in a dynamic environment, handling calls and assisting customers with loan applications. Propel offers a vibrant culture and opportunities for growth, making it a great place to advance your career.

Benefits

Growth and opportunity

Incredible company culture

Competitive salary and health benefits

Group health and dental benefits

Group RRSP program

Support for new parents

Diverse and inclusive workplace

Qualifications

• Minimum of 1 year of customer service or call center experience.
• Excellent verbal and written communication skills in English.

Responsibilities

• Handle inbound and outbound calls.
• Review, verify, and update customer’s loan application.
• Answer existing and potential customer inquiries.

Skills

Communication

Customer Service

Sales

Education

High School Diploma

Tools

Microsoft Office

Internet

Job description

Propel (TSX : PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. Its also why we’re one of North America’s fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

About You :

As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats.

Responsibilities

• Handle inbound and outbound calls
• Use multiple web-based applications for investigation and verification
• Review, verify, and update customer’s loan application to determine eligibility
• Answer existing and potential customer inquiries with accuracy and urgency
• Generate new leads through inbound calls from interested applicants and set up new accounts over the phone
• Build customer confidence in the services offered by Propel as a subject matter expert
• Work as a team to obtain individual and team goals

Requirements

• High School Diploma or equivalent
• Minimum of 1 year of customer service or call center experience in a sales environment
• Excellent verbal and written communication skills in English (Spanish is an asset)
• Good knowledge of Microsoft Office and Internet
• Demonstrated ability to thrive in a fast-paced and goal-oriented environment
• Ability to meet and exceed daily quotas and targets
• Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach

Benefits to Joining Propel

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age,people from gender and sexually diverse communities, and / or people with intersectional identities.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.