Program Support Clerk - (214667)

Island Health; Campbell River; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading health authority is seeking a Program Support Clerk to provide essential administrative support across various programs. The role involves managing data, processing financial transactions, and assisting with site setups. Ideal candidates will have strong communication skills, relevant certifications, and experience in administrative roles within healthcare settings.

Qualifications

• Minimum of three years recent related administrative or secretarial experience.
• Typing speed of at least 55 words per minute.
• Experience working with clients dealing with substance use and mental illness.

Responsibilities

• Provide support to MHSU/AMSU programs and administrative staff.
• Maintain program and personnel data, enter information into databases.
• Process routine financial transactions such as reconciling P-cards.

Skills

Effective verbal and written communication skills

Ability to plan, organize, and prioritize work

Problem-solving skills

Basic mathematical skills

Ability to establish and maintain rapport with clients

Education

Grade 12 graduation

Office Administration Certificate

Tools

Word Processing

Spreadsheets

Databases

Job description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a shared responsibility. Continuous improvement of quality and safety is inherent in this position.

Reporting to the Manager or designate, the Program Support Clerk provides support to all MHSU/AMSU programs and administrative staff across Island Health. Responsibilities include typing correspondence and documents, maintaining program and personnel data, entering information into databases or spreadsheets, and processing routine financial transactions such as reconciling P-cards, processing invoices, and setting up new purchase accounts. The role also involves supporting space moves and new site setups by submitting and tracking work-orders with relevant departments.

Travel may be required, and transportation arrangements must meet operational requirements, which may include using a personal vehicle.

Qualifications:

Education, Training, and Experience

Grade 12 graduation; Office Administration Certificate including courses in word processing, spreadsheets, and databases. A minimum of three (3) years recent related administrative or secretarial experience or an equivalent combination of education and experience.

Skills and Abilities

• Welcoming, empathetic, and hopeful attitude towards persons.
• Effective verbal and written communication skills.
• Ability to plan, organize, and prioritize work.
• Ability to work independently and collaboratively.
• Experience working with clients dealing with substance use and mental illness, aligned with VIHA's frameworks and standards, focusing on rehabilitation, recovery, and harm reduction.
• Ability to establish and maintain rapport with clients.
• Typing speed of at least 55 words per minute.
• Proficiency with Word Processing, spreadsheets, and databases.
• Knowledge of general office procedures.
• Problem-solving skills.
• Basic mathematical skills.
• Operation of related equipment such as computers, photocopiers, fax machines, and multi-line phones.
• Physical ability to perform duties.