Business Manager, Operations - Vice President

iCapital; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Vice President for Operations to enhance its innovative platform. This pivotal role involves supporting technical and operational needs, ensuring seamless platform functionality, and collaborating with stakeholders for successful launches. Ideal candidates will thrive in a fast-paced environment, demonstrating a commitment to client satisfaction and continuous improvement. With a comprehensive benefits package and a culture of inclusivity, this position offers a unique opportunity to grow and develop your career while making a significant impact in the alternative investment marketplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-term Disability

Unlimited Paid Time Off

Retirement Plans with Company Match

Qualifications

• 10+ years in platform operations or similar roles.
• Strong communication skills for client interactions.
• Experience with technical platform integration.

Responsibilities

• Manage tasks for successful platform launches.
• Customize platform settings and manage user setups.
• Lead integration connections between clients and vendors.

Skills

Platform Operations

Time Management

Client-focused Approach

SQL

Business Intelligence Tools

Education

Bachelor's Degree

Master's Degree

Tools

Spreadsheets

Business Intelligence Tools

Job description

Business Manager, Operations - Vice President

Toronto, Canada

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $228 billion in global client assets invested in 1,893 funds, as of March 2025.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

iCapital is looking for a talented Vice Presidentto join the Platform Operations. This role is pivotal in supporting the technical and operational requirements across iCapital’s platform offerings, including ongoing maintenance, customization, and feature development to cater to our diverse customer base. Encompasses, supporting the technical operational needs of all platform offerings as well as ongoing maintenance, and identification and application of custom features to meet the differentiated requirements of iCapital’s customer base. Ideal candidates are committed to learning and growth, thrive in a collaborative, fast-paced environment, and bring a client-centric approach. This position offers a unique opportunity to develop an expansive skillset and progress your career with the guidance of industry leaders.

Responsibilities

• Develop an in-depth understanding of all interfaces on the iCapital platform and proactively identify and address issues, seeking continuous platform improvements.
• Collaborate with senior team members to scope, prepare, and manage tasks essential for successful platform and fund launches.
• Configure and customize platform settings, manage user setup, map offering documents, and test configurations for quality prior to launch.
• Respond to platform update requests using the team’s ticketing system and ensure timely resolution.
• Support internal and external stakeholders, including managing and prioritizing project deliverables with the Operations Platform Support team.
• Contribute to process guide updates, incorporating new solutions and product enhancements.
• Assist with updating team documentation (e.g., process guides) as new product solutions and enhancements emerge.
• Lead efforts to implement and troubleshoot integration connections between clients, vendors, and iCapital.
• Support data integration with clients and vendors and may participate and/or lead customer demonstrations as enhancements or new solutions are introduced.

Qualifications

• 10+ years of experience in a related industry with 3+ in platform operations, middle office operations, or similar functions within fintech, financial services, or alternatives,
• Exposure to technical platform integration, business processes, and workflows is advantageous
• Strong time management and prioritization skills
• Strong initiative, accountability, and attention to detail
• Able to quickly learn new business operations, processes, and procedures
• Able to prioritize assignments with excellent time management skills
• Demonstrate initiative, passion, and willingness to roll up one’s sleeves, get the job done, and a desire to work in a fast-moving entrepreneurial environment
• Self-driven with a collaborative spirit, capable of working independently and as a team player
• Client-focused, with a commitment to continuous improvement in a fast-paced, entrepreneurial setting
• Strong communication skills are essential, as the success of this position requires continual interaction with external partners, internal business and finance managers on a global basis and a client-friendly demeanor
• Technical expertise including comfort with spreadsheets, business intelligence tools and an understanding of databases; experience with SQL is a plus

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees. The Company pays 100% of the premium for all Group Benefits for you and your dependents. Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability. We offer a variety of Retirement Plans so of which have a company match. We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week. Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination. iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

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