Technical Support Specialist

Linga rOS®; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking Technical Support Specialists to join their dynamic team. In this role, you will provide essential support to restaurant clients, helping them navigate a cutting-edge cloud-based restaurant solution. Your expertise in customer service, combined with your understanding of restaurant operations and POS systems, will be crucial in ensuring customer satisfaction. This fast-growing global company values communication skills in both English and Spanish, and is looking for passionate individuals who thrive in a team environment. If you are eager to make a difference and delight customers, this opportunity is for you!

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, idealerweise im technischen Support.
• Gute Kenntnisse der Restaurantbetriebe und POS-Systeme.

Responsibilities

• Unterstützung unserer Restaurantkunden bei der Nutzung unserer Cloud-basierten Lösung.
• Bereitstellung von technischem Support und Hilfestellung.

Skills

Kundenorientierung

Kommunikationsfähigkeiten in Englisch

Kommunikationsfähigkeiten in Spanisch

Interpersonelle Fähigkeiten

Tools

POS-Systeme

Job description

Want to be part of a fast-growing global company?

We are looking for Technical Support Specialists to join our team.

Your responsibilities will include helping our restaurant customers use our state-of-the-art cloud-based restaurant solution.

Requirements

• Minimum 2 years customer-facing experience, ideally providing technical or help desk support.
  
• Working experience in IT or hospitality business.
  
• Good understanding of restaurant operations, ideally POS systems such as Aloha, Linga, Revel, Toast, etc.
  
• Great communication skills in English and Spanish.
  
• Outstanding interpersonal skills and a team player.
  
• Above all, a passion for customer service and a desire to delight customers.
  

Benefits

TBD