Billing Analyst

Accor Hotels; Golden Horseshoe; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a prestigious hotel as part of a dedicated team committed to delivering exceptional guest experiences. This role involves managing client invoices, ensuring accurate billing, and maintaining financial records. Ideal candidates will have a diploma in hospitality and strong customer service skills. Enjoy benefits like complimentary meals and exclusive travel rates.

Benefits

Complimentary meals

Exclusive travel rates

Tailored programs for expertise

Career growth opportunities

Qualifications

• Prior knowledge of PMS Opera and customer service experience required.
• Advanced Microsoft Excel knowledge is essential.

Responsibilities

• Prepare and follow-up on invoices for clients.
• Ensure accurate billing and maintain AR-related files.
• Respond promptly to inquiries from guests and staff.

Skills

Customer Service

Attention to Detail

Education

Diploma in Hospitality

Tools

PMS Opera

Microsoft Excel

Job description

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

• Prepare and follow-up on invoices for clients including, but not limited to Group bills, Tours, FiT’s and OTA’s, Air / Rail Crew, ALL / Ovations / Res Plus .
• Ensure that billings are accurate and prepared on a timely basis.
• Attend pre-convention meetings and meet with clients on site for invoice review.
• Maintain AR and AR-related files in the Accounting office.
• Assist Credit Manager in follow up and collection of outstanding accounts.
• Punctually respond (within 8 hours) to inquiries of guests and staff and comply with reasonable special requests.
• Ensure accurate application of payments to accounts.
• Ensure correct billing of inter-company transactions.
• Open posting masters and follow up with Catering for method of payment.
• Understand and adhere to all policies and procedures contained in the Finance and Accounting Policy and Procedures Manual, Section 3.
• Willingness to work a flexible schedule to accomplish all major responsibilities and tasks.
• Ability to work individually and as part of a team in a safe, prudent, and organized manner.
• Perform any other reasonable duty as required by the Credit Manager.

Qualifications

• Diploma in Hospitality.
• Prior knowledge of PMS Opera.
• Prior Customer Service experience.
• Advanced Microsoft Excel spreadsheet knowledge.
• Prior Accounting courses and / or Hospitality Accounting knowledge a plus.

Physical Aspects of Position (included but not limited to) :

• Frequent sitting throughout the shift.
• Occasional kneeling, pushing, pulling, and lifting & carrying up to 20 lbs.
• Occasional ascending or descending ladders, stairs, and ramps.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

What’s in it for you?

• Meals – Enjoy complimentary, chef-curated meals.
• Travel in Luxury – Exclusive rates at Accor’s iconic destinations.
• Learn & Lead – Tailored programs to refine your expertise.
• Grow with Us – Elevate your career within a world-class brand.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

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