Medical Billing Specialist

RBC; Toronto; Remote; CAD 45,000 - 60,000; Full time

Job summary

A healthcare technology company in Ontario seeks a dedicated individual to provide first-level support to customers. This full-time role involves processing medical claims, maintaining records, and ensuring high-quality service in a remote work environment.

Benefits

Comprehensive Total Rewards Program

Flexible Benefits

Competitive Compensation

Stock Options

Career Development Support

Qualifications

• 4+ years of administrative and customer service experience.
• Strong understanding of general computer knowledge.

Responsibilities

• Maintain accurate customer account records.
• Process medical claims.
• Resolve issues efficiently and effectively.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Team Collaboration

Education

Medical Billing Certification

Job description

Job Summary

This role provides first-level support to customers and resolves customer issues. Leverage experience and extensive working knowledge of work, policies, and practices to perform daily tasks and various administrative and operational assignments.

Job Description

What is the opportunity?

MDBilling.ca is a growing healthcare technology company that offers fast, accurate, and reliable medical billing software and services for Ontario physicians. Since 2009, our billing platform maximizes revenue for physicians while saving them time. At MDBilling.ca, we are committed to maintaining the highest levels of integrity and professionalism while providing a flexible work environment. In this dynamic role, the successful candidate will work with our Ontario Billing Operations Team to provide exceptional service to our customers and enhance the MDBilling.ca brand of excellence. This position is full-time, permanent, with a remote working environment.

What Will You Do?

1. Maintain accurate customer account records
2. Process medical claims
3. Reconcile monthly remittance advice
4. Resolve issues efficiently and effectively
5. Respond to billing questions
6. Respond to emails in a timely manner

What do you need to succeed? Must have;

• 4+ years of administrative and customer service experience
• Excellent communication and problem-solving skills
• Strong organizational and time management skills
• Great attention to detail
• A strong understanding of general computer knowledge
• Deadline-driven and results-oriented; able to meet high-quality standards while handling multiple tasks and deadlines
• Outstanding personal skills and ability to work collaboratively within a team

Nice to Have

• OHIP Billing work experience (a huge plus)
• Completion of certified courses - Medical Billing or equivalent

What’s in it for you?

We thrive on the challenge to be our best, promote progressive growth, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference, and mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable
• A remote working environment
• The necessary tools to stay connected and work efficiently
• A dedicated Team Lead for support, coaching, and career development
• Opportunity to make a meaningful impact
• Work in an agile, collaborative, high-performing team

#DrBill

#RBCx

Job Skills

Additional Job Details

Address: WATERPARK PLACE, 20 BAY ST, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-05-15

Application Deadline: 2025-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We foster a workplace where employees feel supported, collaborate effectively, drive innovation, and grow professionally. We are committed to policies and programs that promote respect, belonging, and opportunity for all.

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