Outside Account Manager

DoorDash Canada; Vancouver; On-site; CAD 72,000 - 104,000; Full time

Job summary

A leading company in the delivery sector is seeking a Strategic Partner Manager to enhance relationships with merchant partners. This role involves upselling services, improving merchant operations, and utilizing data to drive efficiency. Ideal candidates have a strong background in sales and account management, with a focus on customer satisfaction and retention.

Benefits

Comprehensive benefits package

Paid time off

Paid parental leave

Wellness benefit

Medical, dental, and vision benefits

RRSP with employer match

Mental health program

Qualifications

• 4+ years in a client-facing sales/account management role.
• Ability to adapt to customer needs and increase satisfaction.
• Experience in creating data-driven recommendations.

Responsibilities

• Manage merchant relationships and upsell services.
• Present quarterly business reviews and minimize churn.
• Collaborate with Product, Operations, and Sales teams.

Skills

Customer empathy

Data-driven recommendations

Sales tools navigation

Fluency in Mandarin

Tools

Salesforce

Sales Navigator

Excel

Google Sheets

Job description

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while accommodating the variable needs of our partners.

About the Role

Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report to the Manager, Outside Account Management on our Strategic Partner Management team.

You’re excited about this opportunity because you will…

• Manage merchant relationships across your book of business while building toward the team's goals
• Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

We’re excited about you because…

• You have 4+ years of experience in a client-facing sales/account management role or related experience
• You empathize with customer needs and adapt to meet their unique goals, resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant-first thinker who can create data-driven recommendations using Excel (can maintain complex spreadsheets) and Google Sheets
• You navigate sales tools with ease (Salesforce, Sales Navigator)
• You happen to also be fluent in Mandarin (not required)

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$72,800 - $104,000 CAD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$91,000 - $130,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.