Outside Account Manager

DoorDash; Vancouver; On-site; CAD 72,000 - 104,000; Full time

Job summary

An innovative logistics company is seeking a Strategic Partner Manager to enhance merchant relationships and drive growth. In this role, you will manage a portfolio of merchant accounts, ensuring satisfaction and retention while identifying opportunities for upselling. Your expertise in client-facing roles and data-driven decision-making will be crucial as you collaborate with cross-functional teams to optimize the merchant experience. Join a dynamic team dedicated to empowering local economies and enjoy comprehensive benefits that support your well-being.

Benefits

Paid time off

Parental leave

Wellness benefits

Health insurance

RRSP matching

Qualifications

• 4+ years in a client-facing sales or account management role.
• Ability to adapt strategies to meet customer goals.

Responsibilities

• Manage merchant relationships and upsell services.
• Present quarterly business reviews and minimize churn.

Skills

Client-facing sales experience

Account management

Data-driven recommendations

Salesforce proficiency

Fluency in Mandarin

Tools

Excel

Google Sheets

Sales Navigator

Job description

About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We establish success and build plans to reach new heights while accommodating the variable needs of our partners.

About the Role

Strategic Partner Managers lead relationships with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners, help their businesses accelerate, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report to the Manager, Outside Account Management on our Strategic Partner Management team.

You’re excited about this opportunity because you will…

• Manage merchant relationships across your book of business while working towards the team's goals.
• Present quarterly business reviews highlighting wins and opportunities for your merchant accounts.
• Minimize churn and identify expansion opportunities using DoorDash products.
• Use data to test and improve daily operational processes for merchant efficiency.
• Collaborate with Product, Operations, and Sales teams to ensure merchants have an optimal platform experience.

We’re excited about you because…

• You have 4+ years of experience in a client-facing sales or account management role, or related experience.
• You empathize with customer needs and adapt strategies to meet their goals, increasing satisfaction, retention, and product adoption.
• You are a thoughtful, merchant-first thinker capable of creating data-driven recommendations using Excel and Google Sheets.
• You navigate sales tools with ease (e.g., Salesforce, Sales Navigator).
• Fluency in Mandarin is a plus but not required.

Compensation

Actual compensation will be based on skills, experience, and location. The base salary ranges from $72,800 to $104,000 CAD, with total on-target earnings (including commissions) from $91,000 to $130,000 CAD. Benefits include paid time off, parental leave, wellness benefits, health insurance, RRSP matching, and more. For details, visit our careers page.

About DoorDash

At DoorDash, our mission is to empower local economies by making impactful decisions that display empathy for our users—Dashers, merchants, and consumers. We are a technology and logistics company expanding beyond food delivery to all goods. We support our employees’ happiness and health with comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We are dedicated to building an inclusive community within our company and industry, hiring diverse teams from all backgrounds. We believe innovation thrives when everyone has a seat at the table and access to opportunities.

If you need accommodations, please inform your recruiting contact upon initial connection.