Learning & Development Manager

Roots; Golden Horseshoe; On-site; CAD 70,000 - 100,000; Full time

Job summary

Roots, a leading Canadian lifestyle brand, seeks a Learning & Development Manager to design and implement training programs that enhance employee skills and foster a culture of continuous learning. This role involves developing digital learning content and collaborating with various teams to ensure impactful training solutions.

Qualifications

• 3-5 years of experience in Learning & Development or similar role.
• Strong experience with eLearning tools and content creation platforms.
• Experience in developing learning solutions in various delivery methods.

Responsibilities

• Design and implement training programs to enhance employee skills.
• Conduct needs analyses to identify skill gaps.
• Develop assessments to measure learning effectiveness.

Skills

Communication

Project Management

Content Research

Analytical Skills

Education

Degree in Human Resources, Learning & Development, or related field

Tools

eLearning tools

LMS

Adobe Suite

MS Office

Job description

1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada Req #1984

Monday, December 30, 2024

Roots is more than just an iconic Canadian retailer; we are a group of passionate people who act with integrity, trust each other, and do what is right. We work in a space where people can grow and develop, with teams who own results and are dedicated to seeing Roots win. We seek to build long-standing relationships with partners who share our commitment to maintaining high ethical standards of operation.

We are currently seeking a Learning & Development Manager who will seek inspiration from our roots, can commit to achieving results the right way, and loves to think big to join us on our journey.

The Learning & Development (L&D) Manager is responsible for designing, implementing, and evaluating training programs to enhance employee skills, performance, productivity, and knowledge. This role supports the organization’s goals by fostering a culture of continuous learning and professional development through learning, engagement, and employee communications. A significant focus of this role will be developing and managing digital learning content that will focus on Product, Sales, Customer Service, Brand, Health & Safety, Compliance, Diversity & Inclusion, and Well-being. This role supports the availability of accessible and impactful learning and development resources to meet our diverse employee needs.

Responsibilities :

Training Design & Delivery :

• Develop a learning road map that allows alignment and planning to strategic business objectives.
• Develop and deliver training programs that enable achievement of organizational goals and address employee development needs. Partner with HR and other leaders in the design and implementation of such programming.
• Conduct needs analyses to identify skill gaps and propose tailored learning solutions.
• Partner and maintain strong relationships with subject matter experts and other team members to create, review, and revise materials, valuing others’ input, expertise, and diversity of experience.

Tools and Technology :

• Create, curate, and manage eLearning modules, instructional videos, and other digital content using tools like Yoobic, Articulate 360, Adobe Captivate, or similar platforms.
• Act as the Yoobic system owner, managing enrollment through auditing and tracking, configuring and testing new functionality as necessary, troubleshooting employee and application issues, and managing the user database to ensure accuracy.
• Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Develop interactive, engaging training experiences by applying the principles of adult learning, using experiential and interactive training techniques in line with UX practices.
• Support the digitization of employee resources related to role, responsibilities, and processes through technology platforms available to the team.

Learning, Engagement and Communications :

• Support the implementation of blended learning approaches, integrating digital, in-person, and virtual training solutions.
• Promote a culture of continuous learning by creating engaging and accessible learning pathways.
• Leverage all technologies to support general employee engagement and communications efforts.
• Work in partnership with primarily the HR, Retail, and Product leadership teams in the development of employee communications and engagement content.

Assessment & Feedback :

• Work in partnership with functional leadership to develop assessments, quizzes, and evaluations to measure learning effectiveness, impact, and retention.
• Gather feedback from participants and stakeholders to continuously improve training programs.

Qualifications :

Top candidates for the Learning & Development Manager role will have the following :

• A degree in Human Resources, Learning & Development, Organizational Development, or a related field.
• 3-5 years of experience in Learning & Development or a similar role.
• Strong experience with eLearning tools, LMS, and other content creation platforms.
• Familiarity with Yoobic is an asset.
• Excellent communication, facilitation, and project management skills.
• Advanced skills in MS Office.
• Advanced skills in Adobe Suite, including Premiere Pro, Photoshop, and Illustrator. Video editing skills are required.
• Excellent content research and analytical skills to convert information and learner needs into performance-based, engaging, and practical training solutions.
• Experience in developing learning solutions in a variety of delivery methods (virtual, hands-on / experiential, instructor-led, remote classroom, synchronous / asynchronous).

Preferred Skills :

• Certification in instructional design, eLearning, or related fields (e.g., CPLP, CPTD).
• Experience in gamification, microlearning, or mobile learning solutions.
• Knowledge of adult learning theories and best practices.

Founded in 1973, Roots Canada is a publicly held Canadian lifestyle brand that sells apparel, leather bags, small leather goods, footwear, and active athletic wear, with over 100 retail stores in North America and Asia.

At Roots, we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

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