Educational Tech Coach (Student)

University of Alberta; Edmonton; On-site; CAD 2,066,000 - 3,031,000; Part time

Job summary

The University of Alberta is seeking a part-time Technology Coach to support the Faculty of Education at North Campus Edmonton. This in-person role requires current student status and a passion for teaching and technology, with on-job training provided.

You will greet visitors, triage requests, connect clients with resources, and assist with making room bookings. Availability during daytime hours and strong customer service are essential.

Qualifications

• Must be a current University of Alberta student.
• High School Diploma required.
• Basic familiarity with Mac and Windows operating systems.
• Best candidates are Education students; preference for Faculty of Education undergraduates.

Responsibilities

• Support the front desk
• Greet visitors professionally, determining the nature and purpose of visit
• Triage incoming requests (phone, email, in-person) to the appropriate team member
• Connect clients with internal and external resources when necessary
• Track incoming requests, ensuring client satisfaction
• Manage room bookings via Google calendars
• Perform other related duties as required
• Provide troubleshooting for hardware and software
• Support students with technology
• Provide tutoring and/or training on TechinEd technologies
• Provide video/audio recording and editing services as requested
• Provide support for online classes via Zoom
• Deliver presentations for students, staff, and faculty
• Maintain accurate records and logs interactions
• Develop learning resources such as tutorials and tip sheets
• Test and learn new technologies as they become available
• Participants on project teams as required

Skills

Customer service

Teaching

Communication

Problem solving

Education

High School Diploma

Current U of A Student

Job description

The University of Alberta is seeking a part-time Technology Coach to support the Faculty of Education at North Campus Edmonton. This in-person role requires current student status and a passion for teaching and technology, with on-job training provided.

You will greet visitors, triage requests, connect clients with resources, and assist with making room bookings. Availability during daytime hours and strong customer service are essential.