Education Sales Coordinator, Americas

Merrithew; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Merrithew is seeking a Sales Coordinator to support education programs across designated Training Centers. This hybrid role involves market research, lead qualification, and close collaboration with Managers to drive revenue growth in Merrithew education sales.

You will assist with onboarding, scheduling, and post-course activities while ensuring excellent customer service and administrative accuracy. A strong focus on details and effective communication is required.

Qualifications

• 2+ years sales support, coordination, and customer service experience.
• Post-Secondary Education in Business/Office Administration is an asset.
• Bilingual (French, Mandarin/Cantonese, or Spanish) is a strong asset.
• Superior attention to detail and ability to multi-task.
• Advanced Excel and CRM software skills.

Responsibilities

• Assist with market research, lead generation, and initial qualification of leads.
• Support onboarding and training of new Host Centers, working with Marketing to promote centers.
• Generate and maintain detailed sales reports for Managers.
• Assist in customer meetings, including translation, and ensure customer satisfaction.
• Serve as the primary contact for Merrithew Training Centers and maintain client communication.
• Coordinate hosting logistics before, during, and after education programs.

Skills

Sales support

Coordination

Customer service

Attention to detail

Multi-tasking

Excel & CRM

Education

Post-secondary education in Business/Office Administration

Tools

CRM software

Excel

Job description

Reports to: Senior Director, Education Sales

Date: September 2026

Category: Contract (18 months)

Opportunity:This posting is for an existing role

Compensation: $50,000

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and theGYROTONIC®organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC®andGYROKINESIS®are registered trademarks.

Our Core Values

These are the values that guide our daily actions, decisions, and how we work with one another and our customers:

• Community – Culture of belonging, encourage connections and engagement
• Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
• Boldness – Act with courage, change the norm, never settle for “just ok”
• Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
• Accountability – Act like owners, own the results
• Innovation – Delivering the best, highest-quality products, programs and services

Position Overview

The sales coordinator will provide essential support for the coordination and administration of education programs at designated Merrithew (Host and Licensed) Training Centers. This includes assisting Managers with business development, market research, and lead generation, while ensuring flawless execution of day-to-day facility services and activities to drive revenue growth for Merrithew® education sales. The role also involves managing the pre-, during, and post-course execution of education programs. Strong organizational skills, attention to detail, and the ability to handle both administrative and customer service tasks are key for success in this hybrid position.

Key Responsibilities

Sales Support & Business Development:

• Assist with market research, lead generation, and the initial qualification of leads, ensuring that pre-qualified leads are passed to the sales managers for designated territories.
• Support the onboarding and training of new Host Centers, working closely with the Marketing team to promote these centers across multiple platforms (email, social media, blogs, etc.).
• Generate and maintain detailed sales reports, providing data to Managers to inform decision-making.
• Assist in customer meetings, offering support where necessary (including translation), and ensuring customer satisfaction by promptly addressing inquiries.
• Customer Service & Client Communication:
• Serve as the primary point of contact for Merrithew Training Centers (MTCs), ensuring their needs are met with exceptional customer service.
• Communicate regularly with facility owners and operators to understand and meet the needs of students, ensuring smooth operations.
• Proactively engage with MTCs on ongoing and future training requirements, providing timely updates and solutions.
• Collaborate with Marketing, Communications, and Programming teams to ensure that hosting clients and students receive necessary support.
• Respond to general inquiries from both internal and external stakeholders, resolving any issues or concerns promptly.
• Maintain accurate student lists, process completion letters, and oversee exam coordination and scheduling.
• Regularly update internal trackers to ensure that data is accurate and cross-referenced for reporting purposes.
• Review and process IT invoices, ensuring all necessary approvals are obtained and properly documented.
• Assist with course scheduling, IT assignments, and other administrative tasks as needed.

Hosting Coordination & Administration:

Pre-Hosting:

Prepare and manage hosting agreements and Instructor Trainer (IT) agreements, ensuring all necessary documentation is completed and accurate.

Create and update orders in the Event Management System (EMS), and ensure timely invoicing for deposits, final payments, exams, makeups, and private sessions.

Coordinate travel logistics for ITs, including booking flights, arranging accommodations, coordinating ground transportation, and assisting with visa applications.

Ensure that all pre-hosting paperwork is sent to Training Sites and ITs, and keep all stakeholders informed about scheduling and logistics.

During Hosting:

• Provide continuous support to ITs during their assignments at Training Sites, ensuring all needs are met and offering assistance as required.
• Maintain strong communication with Training Sites to address any issues during the hosting period.

Post-Hosting:

• Collect and process documentation related to exams, makeups, and private sessions, ensuring accurate submission to Programming for review.
• Follow up with Host Sites to collect all missing documents, ensuring that completion letters are issued promptly.
• Review and submit IT invoices for processing in accounting, ensuring accuracy and proper documentation.

Skills and Qualifications

• 2+ years sales support, coordination, and customer service experience
• Post-Secondary Education in Business/Office Administration is an asset
• Bilingual (French, Mandarin/Cantonese, or Spanish) is a strong asset
• Team player
• Superior attention to detail to ensure quality of work
• Critical- ability to multi-task and respond to shifting priorities
• Time-management, prioritization and organizational skills
• Strong written and verbal communication skills
• Advanced user of Excel and other Windows office software; skilled user for CRM software

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us " [e-mail] "

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.