Education Sales Coordinator

Merrithew; Toronto; Hybrid; CAD 43,000 - 58,000; Full time

Job summary

Merrithew is seeking a Sales Coordinator to support education programs at its Toronto Training Centers. You will assist with hosting logistics, marriage of operations and sales tasks, and client communication in a bilingual English/Chinese environment.

You will help with market research, lead generation, onboarding of Host Centers, and provide reporting to managers. This is a hybrid role in Toronto with a focus on revenue growth for Merrithew education sales.

Qualifications

• 2+ years sales support, coordination, and customer service experience.
• English and Chinese bilingual is a must.
• Superior attention to detail to ensure quality of work.
• Critical- ability to multi-task and respond to shifting priorities.
• Time-management, prioritization and organizational skills.
• Strong written and verbal communication skills.
• Advanced user of Excel and other Windows office software; skilled user for CRM software.

Responsibilities

• Hosting Coordination: manage hosting agreements, EMS entries, invoicing deposits and payments, and travel arrangements for instructors.
• During Hosting: provide ongoing support to instructors and coordinate with Training Sites.
• Post-Hosting: collect docs, process completion letters, and review invoices for accounting.
• Customer Service & Client Communication: be primary contact for Merrithew Training Centers and address inquiries promptly.
• Sales Support & Business Development: assist market research, lead generation, onboarding of Host Centers, and reporting.

Skills

Bilingual English-Chinese

Attention to detail

Multi-tasking

Time management

Communication skills

Tools

Excel

CRM software

Job description

Reports to: Director, Education Sales (Greater China and South Korea)

Date: September 2026

Category: Full Time - Permanent

Location: 2 Bloor Street, Toronto. Currently Hybrid

Opportunity: This posting is for an Existing Vacancy

Compensation: $50,000

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC®organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS®are registered trademarks.

Position Overview:

The sales coordinator will provide essential support for the coordination and administration of education programs at designated Merrithew Training Centers. This includes assisting Managers with business development, market research, and lead generation, while ensuring flawless execution of day-to-day facility services and activities to drive revenue growth for Merrithew® education sales. The role also involves managing the pre-, during, and post-course execution of education programs. Strong organizational skills, attention to detail, and the ability to handle both administrative and customer service tasks are key for success in this hybrid position.

Key Responsibilities:

Hosting Coordination:

Pre-Hosting:

• Prepare and manage hosting agreements and Instructor Trainer (IT) agreements, ensuring all necessary documentation is completed and accurate.
• Create and update orders in the Event Management System (EMS), and ensure timely invoicing for deposits, final payments, exams, makeups, and private sessions.
• Coordinate travel logistics for ITs, including booking flights, arranging accommodations, coordinating ground transportation, and assisting with visa applications.
• Ensure that all pre-hosting paperwork is sent to Training Sites and ITs, and keep all stakeholders informed about scheduling and logistics.

During Hosting:

• Provide continuous support to ITs during their assignments at Training Sites, ensuring all needs are met and offering assistance as required.
• Maintain strong communication with Training Sites to address any issues during the hosting period.

Post-Hosting:

• Collect and process documentation related to exams, makeups, and private sessions, ensuring accurate submission to Programming for review.
• Follow up with Host Sites to collect all missing documents, ensuring that completion letters are issued promptly.
• Review and submit IT invoices for processing in accounting, ensuring accuracy and proper documentation.

Customer Service & Client Communication:

• Serve as the primary point of contact for Merrithew Training Centers, ensuring their needs are met with exceptional customer service.
• Communicate regularly with facility owners and operators to understand and meet the needs of students, ensuring smooth operations.
• Proactively engage with Merrithew Training Centers on ongoing and future training requirements, providing timely updates and solutions.
• Collaborate with Marketing, Communications, Commercial and any cross departmental teams to ensure that hosting clients and students receive necessary support.
• Respond to general inquiries from both internal and external stakeholders, resolving any issues or concerns promptly.

Sales Support & Business Development:

• Assist with market research, lead generation, and the initial qualification of leads, ensuring that pre-qualified leads are passed to the sales managers for designated territories.
• Support the onboarding and training of new Host Centers, working closely with the Marketing team to promote these centers across multiple platforms (email, social media, blogs, etc.).
• Generate and maintain detailed sales reports, providing data to Managers to inform decision-making.
• Assist in customer meetings, offering support where necessary (including translation), and ensuring customer satisfaction by promptly addressing inquiries.
• Maintain accurate student lists, assisting Education operation team to process completion letters, and oversee exam coordination and scheduling.
• Regularly update internal trackers to ensure that data is accurate and cross-referenced for reporting purposes.
• Review and process IT invoices, ensuring all necessary approvals are obtained and properly documented.
• Assist with course scheduling, IT assignments, and other administrative tasks as needed.

Skills and Qualifications

• 2+ years sales support, coordination, and customer service experience
• English and Chinese Bilingual is a must
• Superior attention to detail to ensure quality of work
• Critical- ability to multi-task and respond to shifting priorities
• Time-management, prioritization and organizational skills
• Strong written and verbal communication skills
• Advanced user of Excel and other Windows office software; skilled user for CRM software

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us " [e-mail] "

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds