Account Manager - Retail

Merrithew®; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Merrithew, a global leader in mindful movement, seeks an Account Manager for Retail. You will manage key Retail Accounts including Costco and Dick's Sporting Goods, grow revenue, and collaborate with cross-functional teams to maximize in-store and e-commerce performance.

Based in Scarborough, this hybrid role reports to the Senior Sales Director, Retail, and requires a proven track record in retail sales, CRM proficiency, and the ability to drive multi-channel growth with a proactive,

Qualifications

• Post-secondary education and 2 years of sales experience with key retail accounts.
• Experience in e-commerce/online sales and customer service is required.

Responsibilities

• Meet and exceed annual sales targets for key retail accounts.
• Optimize placement and increase Merrithew brands on retailer platforms.
• Engage with buyers to identify opportunities and cross-channel growth.
• Collaborate with Senior Sales Director on annual projections and growth strategy.
• Analyze sell-through, monitor inventory, and coordinate with CSR and Finance.

Skills

Retail sales

CRM

SAGE

Excel

Communication skills

Education

Post-secondary education

Tools

CRM software

SAGE

Job description

Reports to: Senior Sales Director, Retail

Category: Full Time - Permanent, Hybrid

Position Location: 1271 Tapscott Road, Scarborough, Ontario.

Opportunity: This is an existing position

About Merrithew

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Our Core Values

These are the values that guide our daily actions, decisions, and how we work with one another and our customers:

• Community - Culture of belonging, encourage connections and engagement
• Passion - Be present, enthusiastic, energetic, committed to purpose, inspiring
• Boldness - Act with courage, change the norm, never settle for "just ok"
• Customer-Centric - Our Vision is fulfilled through our Trainers, Partners and end-customers.
• Accountability - Act like owners, own the results
• Innovation - Delivering the best, highest-quality products, programs and services

Position Overview

Reporting to the Senior Sales Director, Retail, this individual managers some of the company's key Retail Accounts including the Costco portfolio of accounts, and Dick's sporting Goods while also looking for new growth opportunities. The role comes with CSR support that will handle order entry, inventory, maintenance, advance shipping notifications, customer service, mis-shipments, returns and liaising with the Finance Team for any invoicing/accounting issues specific to the Account Manager's key accounts.

Major Responsibilities:

• Meet and exceed annual sales targets.
• Optimize placement and increase sales of Merrithew™ brands on specified Retail partner E-Commerce platforms
• Engage with current buyers to gain a better understanding of their business, unique account-specific sales opportunities, how they communicate with their customers and to find any cross-channel sales opportunities
• Work with Senior Sales Director on annual projections, by account, including growth strategy
• Analyze sell thru of product assortment, pull monthly sales reports and oversee inventory management, where necessary
• Visit key buyers where and when appropriate
• Work to secure in-store product placement, where appropriate
• Create and implement monthly and event-specific promotions for all in-store and E-Commerce partners
• Notify partners of all new releases and discontinued items, with admin support
• Responsible for the Sales, growth, order entry, processing returns and credit memos for select occasional direct Retail accounts as listed in the CSR Account Listing Master file
• Participate in best-practices training programs offered by vendor partners including off site training or webinars
• Work with Senior Sales Director to ensure a smooth introduction and set-up of new accounts to the functional teams - like Shipping, Operations or Finance - or to review major upcoming account-specific promotions
• Update Senior Sales Director on any issues with account activity so they may be escalated to internal key stakeholders in IT, shipping, inventory management and finance where and when necessary
• Keep up-to-date account/lead information in CRM
• Follow up on leads assigned in CRM and those that are sent via retail @merrithew
• Participate in tradeshows as requested and follow up with leads where required
• Other tasks as required

Business Development:

• Conduct research to determine new channel-specific opportunities and visit and/or contact where appropriate, to develop new business
• Assist with deal memos, contract negotiations, pricing, EDI set up, shipping and internal logistical issues that allow us to launch new accounts
• Assist with market research and competitive data analysis

Skills and Qualifications:

• Post-secondary education and 2 years of sales, including e-commerce/online sales and customer service experience with key retail accounts.
• Sales experience in the fitness industry is an asset.
• Proven ability to meet and exceed sales targets
• Knowledge of CRM, SAGE
• Detail-oriented with excellent accuracy
• Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines
• Ability to work well under pressure, demonstrating a sense of urgency
• Ability to thrive in a fast-paced, entrepreneurial environment
• Effective communication skills, verbal and written
• Intermediate MS Excel, Word, PowerPoint and presentation proficiency
• Additional languages, spoken and written, are an asset.

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew’s recruitment team.

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[e-mail]"

Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.